NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
remove all traces of readycloud desktop app
I like many others am having problems syncing using the ReadyCloud desktop app. I would like to uninstall the app and remove all traces, including saved user settings, from my PC in order to try a truly fresh install.
When I reinstal it currently, it automatically logs me in and loads my ReadyNAS. I do not want it to do this. I want it to be like it's never been on my computer before. I've deleted all the folders in my windows user folder and i've deleted all folders and files from programs(x86) folder. This has not worked. Is there a "removal tool" for the app like there is for other programs for complete removal?
Please help if you can. After hours and hours of trying all the other sync "solutions" in all the other posts, I'd like to try this one and hope it works.
3 Replies
Replies have been turned off for this discussion
Hello tkernaghan,
I understand you want the computer to completely remove the app from its memory. This is just same procedure with any other software you install to your computer.
I assume you are using Windows, maybe this link will help. Just take note that doing the registry is risky, you are at your own risk espcially if you are not that knowledgeable dealing with it. I still recommend you get someone who is comfortable with it.
Regards,
I am comfortable with it all and have tried this. It doesn't work. What did finally work for me was to disable the anti-virus on the ReadyNAS. That allowed me to actually use the device from within file explorer. The shares were already mapped, but it was taking forever to try and access a sub folder or a file.
Hello tkernaghan,
I didn't know AntiVirus would affect accessing the shares via ReadyCloud. There is a known performance problem when this is enabled. Are getting this performance problem even when locally accessing the shares (no ReadyCloud) and sub folders?
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
