Forum Discussion

Aspirant

Apr 16, 2018

RN 104 problem with ReadyCloud registration

ReadyNAS 104

F/W 6.9.3

My ReadyCloud access was working fine over the holidays, but last week I found I was unable to browse my shares via ReadyCloud. My troubleshooting included:

- I’ve rebooted NAS many times and am I on the latest software.
ReadyCloud portal
- I’ve removed my NAS a few times, but it reappears.
- I’m unable to browse my NAS.
- There are no Shared Folders or Shared Links
ReadyNAS Admin page
- Can not turn ReadyCloud feature ON. I enter my credentials and receive error
-- “Something is preventing the ReadyNAS from connecting to the ReadyCloud server. Please remoot your ReadyNAS and try again”
- Can not remove Cloud user
-- “To remove user, visit ReadyCloud”

Has anyone experienced this? How did you resolve this?

I've attached screenshots..

Thanks

RN104 Troubleshooting.pdf2.6 MB

ReadyCLOUD Portal

29 Replies

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JohnCM_S
NETGEAR Employee Retired
Apr 17, 2018
Hi bigawplano,

Welcome to the Community!

You can try assigning a static DNS on your NAS, like 8.8.8.8, and see if it will make a difference. There should also be check mark on the Internet Available and Service Available on the Cloud tab of the ReadyNAS admin page.

Regards,
- bigawplano
  Aspirant
  Apr 17, 2018
  Thanks John for the response.
  
  I already added 8.8.8.8 in my static DNS settings.
  
  I dont see the Internet Available and Service Available options on my Cloud page (see attached). Am I missing something?
  
  Thanks!
  - JohnCM_S
    NETGEAR Employee Retired
    Apr 18, 2018
    Hi bigawplano,
    
    Usually, there should be a check mark on Internet Available and Service Available if the NAS is already connected to the Internet. Can you download the NAS system logs and then provide it to us. We will have to further check what is causing that error message. You may visit this link for the procedure on how to send it.
    
    Regards,