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RN102 LAN access only. Cannot access Internet
I set up this NAS and it is unable to reach the internet while accessing LAN is no problem. When I try to enter Readycloud info on the Cloud tab, I get invalid ID/Password (I can login fine on Ready...
Zonker wrote:
When I check for the firmware update on the Overview page - nothing happens. When i click on the check for updates on the settings page I get the spinning wheel, but nothing happens when it stops. Seems like neither are hitting the internet.
I have the Netgear C3700 router/modem and it looks like IPv4 is only option
The product datasheet claims it does, but there are no settings for it shown in the user manual. In newer Netgear routers, there is an IPv6 control in the advanced setup menu. Maybe take another look and see if you can spot it. If not, disable it on the NAS just in case. Also if you have parental controls enabled, try disabling them and retest.
Do you have a spare disk? One path forward is to shut down, remove your disks (labeling by slot), and doing a fresh install on the spare disk. All data on the spare disk would be lost (so it shouldn't be part of your array, and it shouldn't have anything on it you care about). It doesn't need to be on the HCL, as this is just a test to see if the problem is the NAS software, or something else.
Did you set a static I.P. address in the NAS configuration. If so, did you forget to specify the DNS server addresses? If you do have those specified you could try adding an additional DNS server entry e.g. 8.8.8.8
mdgm wrote:Did you set a static I.P. address in the NAS configuration. If so, did you forget to specify the DNS server addresses? If you do have those specified you could try adding an additional DNS server entry e.g. 8.8.8.8
No, I'm using the default DHCP automatic assignment. So all DNS are filled in.
Thanks
And are those DNS server addresses correct?
You could still try adding 8.8.8.8.I manually added the 8.8.8.8 to DNS and it did not resolve the issue
Hello Zonker,
I found that you are still entitled to the phone support. Please contact support center so they can have a look and escalate if needed.
Regards,
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