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Solved
RN102 LAN access only. Cannot access Internet
I set up this NAS and it is unable to reach the internet while accessing LAN is no problem. When I try to enter Readycloud info on the Cloud tab, I get invalid ID/Password (I can login fine on Ready...
Zonker wrote:
When I check for the firmware update on the Overview page - nothing happens. When i click on the check for updates on the settings page I get the spinning wheel, but nothing happens when it stops. Seems like neither are hitting the internet.
I have the Netgear C3700 router/modem and it looks like IPv4 is only option
The product datasheet claims it does, but there are no settings for it shown in the user manual. In newer Netgear routers, there is an IPv6 control in the advanced setup menu. Maybe take another look and see if you can spot it. If not, disable it on the NAS just in case. Also if you have parental controls enabled, try disabling them and retest.
Do you have a spare disk? One path forward is to shut down, remove your disks (labeling by slot), and doing a fresh install on the spare disk. All data on the spare disk would be lost (so it shouldn't be part of your array, and it shouldn't have anything on it you care about). It doesn't need to be on the HCL, as this is just a test to see if the problem is the NAS software, or something else.
When I check for the firmware update on the Overview page - nothing happens. When i click on the check for updates on the settings page I get the spinning wheel, but nothing happens when it stops. Seems like neither are hitting the internet.
I have the Netgear C3700 router/modem and it looks like IPv4 is only option
Zonker wrote:
When I check for the firmware update on the Overview page - nothing happens. When i click on the check for updates on the settings page I get the spinning wheel, but nothing happens when it stops. Seems like neither are hitting the internet.
I have the Netgear C3700 router/modem and it looks like IPv4 is only option
The product datasheet claims it does, but there are no settings for it shown in the user manual. In newer Netgear routers, there is an IPv6 control in the advanced setup menu. Maybe take another look and see if you can spot it. If not, disable it on the NAS just in case. Also if you have parental controls enabled, try disabling them and retest.
Do you have a spare disk? One path forward is to shut down, remove your disks (labeling by slot), and doing a fresh install on the spare disk. All data on the spare disk would be lost (so it shouldn't be part of your array, and it shouldn't have anything on it you care about). It doesn't need to be on the HCL, as this is just a test to see if the problem is the NAS software, or something else.
I could not find the IPv6 settings on the Netgear C3700-100NAS modem/router to disable them. Instead, I disabled the IPv6 settings on the RN10200 under Network gear icon and rebooted. Now when I click on "check for updates" link on the Overview page and the Check For Updates button on the Settings page, it now returns "Your System Does not need a Firmware Update". I also see the green checkboxes for Internet Available and Services Available under the cloud tab which were not there before.
So looks like it is now fixed. Thanks for all your help!
Z
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