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TerryDav's avatar
TerryDav
Aspirant
Jan 19, 2017
Solved

RN10400 cannot access via ReadyCloud

Hello

 

I have had my NAS for a while now and all works okay from my home network. 

 

Up until 6 months or so ago I could access it over the internet using IE/Chrome via my office computer.  I can access it now, I get a split second of the network displayed after I login and then an error page*Currently you have no registered or shared devices.............).

 

I have tried this on 3 machine with both IE and Chrome, all to no avail.

 

Has anyone ever seen this before and can help with a solution?

 

Cheers

 

  • Thank you, this has been solved.  My account wasn't correctly upgraded from ReadyCloud.  When I did this again the problem was solved.

3 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    Did you make any changes (e.g. configuration, firmware updates?) around the time the problem started?

    Can you send in your logs (see the Sending Logs link in my sig)?

    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired

      Please try sending the logs again. There were no logs attached to your email.

      • TerryDav's avatar
        TerryDav
        Aspirant

        Thank you, this has been solved.  My account wasn't correctly upgraded from ReadyCloud.  When I did this again the problem was solved.

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