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RN214 Readycloud offline on web, OS 6.5
Have been able to access via Readycloud for a couple of months with no issue. Now when I try to access via web either via the www.readycloud.netgear.com or the Win7 client, I am getting an offline. ...
Have had a bit of success. I deleted the settings and re-did them on the NAS. This has allowed me to access via the webb using www.readycloud.netgear.com, however the desktop client no longer shows "offline" but is stuck on "connecting". I un-installed the client re-downloaded and re-installed, no joy as to the client. Seems a bit strange as all was well for at least a couple of months.
Brian, the OS is current at 6.5.1, and the cloud tab shows green checks.
mdgm wrote:
Have you checked for double NAT?
Double NAT should work (at least it used to). I've double-routed for years.
With IPv4 address depletion, carrier-NAT is also starting to show up, so if ReadyCloud can't handle multiple NAT on the path to the server, then it needs to change.
ISP modem confirmed on bridge mode, only my router in NAT, to my understanding Comcast is not currently going to carrier NAT. DNS is 8.8.8.8 This is my home nas, last night I had no problem accessing it via www.readycloud.netgear.com from inside my lan, now coming directly in from the web.......
Paul
Hi paulinde,
I have a couple of questions that can help us resolve your issue.
- Can you still get automatic (firmware) updates on your ReadyNAS? How about downloading apps from the apps tab?
- What is the status of internet & services under the Cloud tab?
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community TeamHave had a bit of success. I deleted the settings and re-did them on the NAS. This has allowed me to access via the webb using www.readycloud.netgear.com, however the desktop client no longer shows "offline" but is stuck on "connecting". I un-installed the client re-downloaded and re-installed, no joy as to the client. Seems a bit strange as all was well for at least a couple of months.
Brian, the OS is current at 6.5.1, and the cloud tab shows green checks.
Hi paulinde,
Have you considered using another ReadyCLOUD account that will act as admin? Or perhaps a new one? I suppose your desktop client is now updated to 1.13. Can you also confirm if your e-mail (ReadyCLOUD account) is used as a registered e-mail address by one of your local ReadyNAS users?
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community Team
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