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RN214 Readycloud offline on web, OS 6.5
Have been able to access via Readycloud for a couple of months with no issue. Now when I try to access via web either via the www.readycloud.netgear.com or the Win7 client, I am getting an offline. ...
Have had a bit of success. I deleted the settings and re-did them on the NAS. This has allowed me to access via the webb using www.readycloud.netgear.com, however the desktop client no longer shows "offline" but is stuck on "connecting". I un-installed the client re-downloaded and re-installed, no joy as to the client. Seems a bit strange as all was well for at least a couple of months.
Brian, the OS is current at 6.5.1, and the cloud tab shows green checks.
Hi paulinde,
I have a couple of questions that can help us resolve your issue.
- Can you still get automatic (firmware) updates on your ReadyNAS? How about downloading apps from the apps tab?
- What is the status of internet & services under the Cloud tab?
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community Team
Have had a bit of success. I deleted the settings and re-did them on the NAS. This has allowed me to access via the webb using www.readycloud.netgear.com, however the desktop client no longer shows "offline" but is stuck on "connecting". I un-installed the client re-downloaded and re-installed, no joy as to the client. Seems a bit strange as all was well for at least a couple of months.
Brian, the OS is current at 6.5.1, and the cloud tab shows green checks.
Hi paulinde,
Have you considered using another ReadyCLOUD account that will act as admin? Or perhaps a new one? I suppose your desktop client is now updated to 1.13. Can you also confirm if your e-mail (ReadyCLOUD account) is used as a registered e-mail address by one of your local ReadyNAS users?
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community TeamBrian
I was sitting here reading your messaage, and started up the client to check version (1.13), after sitting there for about a minute it connected! Must be the 20th time I tried it today.
Paul
Hi paulinde,
Great! Continue to monitor your ReadyCLOUD access using the desktop client. I also suggest that you try accessing your ReadyNAS using the ReadyCLOUD web portal or the mobile apps and report back if the issue persists.
Kind regards,
BrianL
NETGEAR Community Team
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