Forum Discussion

Aspirant

Aug 24, 2016

Solved

RN214 Readycloud offline on web, OS 6.5

Have been able to access via Readycloud for a couple of months with no issue. Now when I try to access via web either via the www.readycloud.netgear.com or the Win7 client, I am getting an offline. ...

Desktop client

Offline

ReadyCLOUD Portal

paulinde
Aug 25, 2016
Have had a bit of success. I deleted the settings and re-did them on the NAS. This has allowed me to access via the webb using www.readycloud.netgear.com, however the desktop client no longer shows "offline" but is stuck on "connecting". I un-installed the client re-downloaded and re-installed, no joy as to the client. Seems a bit strange as all was well for at least a couple of months.

Brian, the OS is current at 6.5.1, and the cloud tab shows green checks.

paulinde

Aspirant

Aug 30, 2016

Thanks, I know..... typo :smileysad:

mdgm-ntgr

NETGEAR Employee Retired

Aug 30, 2016

So you still have the issue when using the correct URL?

paulinde
Aspirant
Aug 30, 2016
I always did use the correct address, just typed it wrong in the forum.
- BrianL2
  NETGEAR Employee Retired
  Aug 31, 2016
  Hi paulinde,
  
  It seems that you've marked this thread resolved. Are you still having offline issues using the latest ReadyCLOUD desktop client and the web portal?
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
  - paulinde
    Aspirant
    Aug 31, 2016
    Brian,
    
    All is well. Seemed like the final issue was a ddns out of sync. Took better part of the day before both the web and desktop client started working, and not both at the same time. Strange but there were several hours between their coming to life.
    
    Paul