NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Slow response due to Denied permission to ReadyCloud ?
My system is currently running extremely slow, and after investigating the logfiles on my MacBook Air running the latest versions of OSX, I see something strange ;
23.04.13 00:11:45,490 ReportCrash[10730]: Saved crash report for ReadyCloudAgent[10731] version ??? to /Users/eier2/Library/Logs/DiagnosticReports/ReadyCloudAgent_2013-04-23-001145_Torsteins-MacBook-Air.crash
23.04.13 00:11:45,492 ReportCrash[10730]: Removing excessive log: file://localhost/Users/eier2/Library/Logs/DiagnosticReports/ReadyCloudAgent_2013-04-23-000825_Torsteins-MacBook-Air.crash
23.04.13 00:11:55,489 com.apple.launchd.peruser.501[236]: (com.netgear.readycloud[10732]) open("/var/log/readycloud.log", ...): 13: Permission denied
23.04.13 00:11:55,489 com.apple.launchd.peruser.501[236]: (com.netgear.readycloud[10732]) open("/var/log/readycloud.log", ...): 13: Permission denied
23.04.13 00:11:55,500 com.apple.launchd.peruser.501[236]: (com.netgear.readycloud[10732]) Job appears to have crashed: Trace/BPT trap: 5
23.04.13 00:11:55,500 com.apple.launchd.peruser.501[236]: (com.netgear.readycloud) Throttling respawn: Will start in 10 seconds
I get these log errors about every 10 seconds ! I have a ReadyNAS Ultra 4 as a media storage device ( not for TimeMachine ). What can I do to shut the ReadyCloud thing OFF ??? I cannot remember having switched something like that on either.... RAIDar does not reveal any ReadyCloud settings that I can see...or am I missing something ?
Hope to get some help out there :-)
UPDATE : ...and yes, I have enabled ReadyNAS Remote for iPhone. It didn´t work until recently, after the latest update on AppStore only a few days ago. Maybe this Remote application is opening up something from the ReadyNAS Cloud ? I do not have a Cloud account though.... Shouldn´t work for Ultra 4´s...
23.04.13 00:11:45,490 ReportCrash[10730]: Saved crash report for ReadyCloudAgent[10731] version ??? to /Users/eier2/Library/Logs/DiagnosticReports/ReadyCloudAgent_2013-04-23-001145_Torsteins-MacBook-Air.crash
23.04.13 00:11:45,492 ReportCrash[10730]: Removing excessive log: file://localhost/Users/eier2/Library/Logs/DiagnosticReports/ReadyCloudAgent_2013-04-23-000825_Torsteins-MacBook-Air.crash
23.04.13 00:11:55,489 com.apple.launchd.peruser.501[236]: (com.netgear.readycloud[10732]) open("/var/log/readycloud.log", ...): 13: Permission denied
23.04.13 00:11:55,489 com.apple.launchd.peruser.501[236]: (com.netgear.readycloud[10732]) open("/var/log/readycloud.log", ...): 13: Permission denied
23.04.13 00:11:55,500 com.apple.launchd.peruser.501[236]: (com.netgear.readycloud[10732]) Job appears to have crashed: Trace/BPT trap: 5
23.04.13 00:11:55,500 com.apple.launchd.peruser.501[236]: (com.netgear.readycloud) Throttling respawn: Will start in 10 seconds
I get these log errors about every 10 seconds ! I have a ReadyNAS Ultra 4 as a media storage device ( not for TimeMachine ). What can I do to shut the ReadyCloud thing OFF ??? I cannot remember having switched something like that on either.... RAIDar does not reveal any ReadyCloud settings that I can see...or am I missing something ?
Hope to get some help out there :-)
UPDATE : ...and yes, I have enabled ReadyNAS Remote for iPhone. It didn´t work until recently, after the latest update on AppStore only a few days ago. Maybe this Remote application is opening up something from the ReadyNAS Cloud ? I do not have a Cloud account though.... Shouldn´t work for Ultra 4´s...
13 Replies
Replies have been turned off for this discussion
cap1 wrote: We have a new build that fixes the issue, will be posted soon.
I'm having a similar issue (ReadyCloudAgent constantly starting and failing) on my MacBook Pro, and am using the latest build for the Mac OS Mountain Lion on your download page (1.2.11). Is there some other update I've missed?
/Keera in Norway- Tested and verified ok ! THANKS !
- Please try the new version on https://remote.readynas.com/download.html
- Great ! Looking forward to it.
- We have a new build that fixes the issue, will be posted soon.
- Thanks ! Hoping for a resolution to this :-)
- ReadyNAS Remote is the agent that give you remote access to your NAS, you do not need to use ReadyCLOUD. However, the Remote app has built in support that offers readycloud users some advanced features. It looks like this agent is looking for a library that is not on you system. I will have our Mac developer follow up.
- Ah, ok so that makes two of us at least ! I am sure there are lots of others - oblivious to what causes theirs Macs to slow down. There should be a law against this type of problem :-)
Well, I have tried to open a case on http://support.netgear.com/general/contact/default.aspx, but I get "Processing your request" message briefly and then no confirmation that they received anything at all, so I have no idea actually. - I'm having same issue on MacMini running OS X 10.8.3. Have a Ultra 2 running most current firmware. I'll try removing readynas remote. Did you open a support case with Netgear?
- Ok, so I disabled ReadyNAS remote, booted the ReadyNAS and my MacBook Air : Problem still there ! This is getting annoying ! Anyone else have an idea ?
Here is the complete crash report ;Process: ReadyCloudAgent [628]
Path: /Applications/ReadyNAS Remote.app/Contents/SharedSupport/ReadyCloudAgent
Identifier: ReadyCloudAgent
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [238]
User ID: 501
Date/Time: 2013-04-23 00:46:34.621 +0200
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: /opt/local/lib/libboost_system-mt.dylib
Referenced from: /Applications/ReadyNAS Remote.app/Contents/SharedSupport/ReadyCloudAgent
Reason: image not found
Binary Images:
0x10e028000 - 0x10e05afff +ReadyCloudAgent (???) <06B1E7E4-3BB6-38D7-AE19-9081D83A2279> /Applications/ReadyNAS Remote.app/Contents/SharedSupport/ReadyCloudAgent
0x7fff6dc28000 - 0x7fff6dc5c93f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
