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Forum Discussion
So much trouble trying to get readyCLOUD to work!
Hi there As a non-pro user I have to say I'm finding this whole process extremely frustrating and needlessly time-consuming. Initially the setup seemed to be going relatively well - I got as far ...
Dear MeerkatSA,
First I want to apologize for the far-less-than satisfying experience you have had with your new ReadyNAS device. We absolutely want to make sure that everyone has a quick and easy setup experience with our vast feature set. ReadyCLOUD is a feature we really want to enhance for the customer. I really appreciate you spending the time to elaborate your experience in detail. This gives me some immediate probing questions that will help me understand why these issues happened in your network.
1. Can you tell me the brand make and model for the network router you have? If not that is ok but this would be very helpful information
2. Please send me the log data Send logs ATTN Alex Pendleton, I would like to verify what happened to the system going offline completely from Time Machine and locally as well as ReadyCLOUD.
3. Can you provide the dates and times, to the best of your ability? This will help me sift through the logs easier and I can correlate the issues I see with your experience.
Thank you again for your patience with us while we help you resolve this issue. If you need to email me directly please do so, I will PM you my direct contact information.
Alexpe
Hi Alex
Are you able to give me any more information on this? I still have no cloud services.
Thanks
Rob
Hello MeerkatSA,
This was already raised to engineering and the team is already working on it.We apologize for all the inconveniences.Regards,Hi Rob,
Yes I will send you an email.
We will likely need to take this into support but I would like you to try a couplde things first.
Please check your email.
Alexpe
Rob,
Thank you so much for allowing me the opportunity to review your issue directly. It was determined that DNS was the issue. This has given me some important information on how we can make the user experience that much more intuitive. I'll follow up with this in our engineering group and see if there is something we can look for to give you better feedback when the system is not available on ReadyCLOUD.
For the other issues you experienced with AFP and SMB. I request that you update a case so we can look at these issues directly. Send me the case number once you have opened the case with support. I will follow the case through the troubleshooting that is completed. Please reference this community post to the experts you work with through support.
Thanks again,
AlexPe.
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