Forum Discussion

Tutor

Nov 24, 2015

So much trouble trying to get readyCLOUD to work!

Hi there As a non-pro user I have to say I'm finding this whole process extremely frustrating and needlessly time-consuming. Initially the setup seemed to be going relatively well - I got as far ...

Discovery

ReadyCLOUD Portal

MeerkatSA

Tutor

Dec 01, 2015

Hi Alex

Are you able to give me any more information on this? I still have no cloud services.

Thanks

Rob

JennC

NETGEAR Employee Retired

Dec 01, 2015

Hello MeerkatSA,

This was already raised to engineering and the team is already working on it.

We apologize for all the inconveniences.

Regards,

AlexPe
NETGEAR Expert
Dec 02, 2015
Hi Rob,

Yes I will send you an email.

We will likely need to take this into support but I would like you to try a couplde things first.

Please check your email.

Alexpe
- AlexPe
  NETGEAR Expert
  Dec 04, 2015
  Rob,
  
  Thank you so much for allowing me the opportunity to review your issue directly. It was determined that DNS was the issue. This has given me some important information on how we can make the user experience that much more intuitive. I'll follow up with this in our engineering group and see if there is something we can look for to give you better feedback when the system is not available on ReadyCLOUD.
  
  For the other issues you experienced with AFP and SMB. I request that you update a case so we can look at these issues directly. Send me the case number once you have opened the case with support. I will follow the case through the troubleshooting that is completed. Please reference this community post to the experts you work with through support.
  
  Thanks again,
  
  AlexPe.