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Forum Discussion
Suddenly unable to get to NAS via ReadyCLOUD
For the past week or ten days, I've been unable to connect to my NAS via ReadyCLOUD. Previously I have had no problems. So, I thought I'd reboot the server and do some dust removel while it was of...
JennC, thank you for the response. I'm a little more confused about ReadyCloud now, though.
Since getting the ReadyNAS 516 about a year ago, I've always used a browser from my MacBookPro when not on my local network to use ReadyCloud. Is there an app for the Mac OS? If so where can I get that? I looked for the app. When I go to the Netgear Support Download Center, however, and enter "ReadyCloud" in the box "Enter a Product Name/Model Number" it returns "No matching results." Is there somewhere else I need to go to download the ReadyCloud app?
So as I said, I always used a browser to get into ReadyCloud. But now after I log in to ReadyCloud I get a screen that says "Currently you have no registered or shared devices / Go to Discover page to register your ReadyNAS device, or if you have a router with ReadyCloud support, browse http://routerlogin.net. go to ADVANCED > USB Functions > ReadySHARE Storage > ReadyCLOUD tab to register your router." (I tried to attach an image of that screen, but the pop-up window to attach an image doesn't permit me to browse my computer so I didn't know how to attach it.) I'm also uncertain about what ReadySHARE Storage and/or USB Functions have to do with the ReadyNAS connected via Ethernet to my local network.
Anyway when I click on "http://routerlogin.net" a get the message "Server not found."
Again, thank you for your assistance.
Hello everytime,
Yes there is, a BETA version though, https://readycloud.netgear.com/client/install/ReadyCLOUD.pkg is the link. A lot of users already use this.
everytime wrote:
So as I said, I always used a browser to get into ReadyCloud. But now after I log in to ReadyCloud I get a screen that says "Currently you have no registered or shared devices / Go to Discover page to register your ReadyNAS device, or if you have a router with ReadyCloud support, browse http://routerlogin.net. go to ADVANCED > USB Functions > ReadySHARE Storage > ReadyCLOUD tab to register your router." (I tried to attach an image of that screen, but the pop-up window to attach an image doesn't permit me to browse my computer so I didn't know how to attach it.) I'm also uncertain about what ReadySHARE Storage and/or USB Functions have to do with the ReadyNAS connected via Ethernet to my local network.
Anyway when I click on "http://routerlogin.net" a get the message "Server not found."
Ignore the steps you have seen that is actually referring to a NETGEAR router that has ReadyCloud feature too and the USB port. routerlogin.net is also a link for NETGEAR consumer routers that have ReadyCloud.
So, have you tried the last suggestion I gave on my previous response?
Regards,
I had turned off ReadyCLOUD last evening and left it off overnight. I clicked on the On/Off slider just now and turned it on. But there's a box above it that says "Offline X Services Offline, " in which the X is big and in red.
It seemed to try two or three times, but now it's stopped trying. The slider says that it is on, but it still says "Services Offline" above. I've tried it twice just now, but with the same result.
Hello everytime,
It is possible the ReadyNAS isn't reaching the Internet.
Can you add 8.8.8.8 as secondary DNS in the DNS server settings of the NAS? Network > Eth0 settings > TCP_IPv4 DNS servers.
See if that helps.
Regards,
I'm sorry, but I don't know where to do this. When I go to Network I don't see a "Eth0 settings" option. There are two icons at the top of the window: Links and Routes. If I'm on Links and click the gear and go to settings I have General, IPv4, IPv6, and Mode.
Also, FYI, I have a static local network IP address set up for the NAS, 192.168.1.20. This allows me to get to it locally throught that address. It's reserved in the Apple Router.
So, where/how do I set that secondary DNS? Do I do it in the Apple Router?
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