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Forum Discussion

everytime's avatar
everytime
Guide
Jan 30, 2016

Suddenly unable to get to NAS via ReadyCLOUD

For the past week or ten days, I've been unable to connect to my NAS via ReadyCLOUD. Previously I have had no problems. So, I thought I'd reboot the server and do some dust removel while it was of...
ReadyCLOUD Portal
wlcox's avatar
wlcox
Aspirant
Feb 05, 2016

I'm experiencng same problem using the ReadyCloud client ver 1.9 with a RN-102.  I can access the NAS via the web portal and when my laptop is attached to my LAN.  But remotely, the ReadyCloud app says "connecting..." and the gear just spins.  NAS has latest firmware 6.4.1.

 

Ideas?

JennC's avatar
JennC
NETGEAR Employee Retired
Feb 06, 2016

Hello wlcox,

 

Are you getting the same problem on other computers? Also, please see if same when you are on same LAN where the NAS is.

 

The latest FW is 6.4.2, you might want to try updating.

 

Regards,

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