Unable to access Admin page on RN104 since upgrade to 6.2.2

Try rebooting the unit. If it will behave the same, perform an OS reinstall.

This looks like the problem after uninstalling an app, in this case bzeeetr6. Should be working fine now.

I have a similar issue. I have the ReadyNas 516. Downloaded the updated to 6.2.2. I also uninstalled the Netgear photo app and Plex app and both I am not using. Now cannot access the ReadyNas admin. I have tried rebooting. Also reset with OS Reinstall. Both with no luck. I am able to access my files on my Mac on the ReadyNas. After a period of time - I can also see the folders using the readyCloud.netgear.com web access. Just no admin access. Any ideas for help - would be fantastic. Thanks - Brad.

mdgm wrote:
This looks like the problem after uninstalling an app, in this case bzeeetr6. Should be working fine now.

Is this a known issue? What are the fixes or workarounds maybe?

if you have ssh access go in /etc/apache2/sites-enabled and remove the 090-XXXXXXXX file where XXXXXX contain BZEEETR6 and reboot the nas

it's a firmware issue

So I've run into the same issue.
Events leading up to Issue:

Ran update to 6.2.2 this morning

Noticed Snapshots were all gone ( separate issue I believe tied to the power schedule ( my mistake, I learned how to correct the issue form the forums.))

Uninstalled app OS Ticket

No longer able to access Admin GUI from IP or Share name

Reboot = no success

OS reinstall = no Success

Ping IP = success response

Ping SHARE NAME = success response

FTP access = success

SMB access = Success

I could not confirm if SSH was enabled prior to the issue, as to NetGear tech support some years ago stating to not enable unless you know what you are doing.... I never know what I'd doing. I read the manuals and then push buttons until I get what I was hoping for :D .

I downloaded and configured PUtty to SSH to the Share name via port 22

I type in admin account information

I get response of connection closed by remote host.


Am I hosed?
I don't know what steps to try next or where to look in the manuals for guidance. Any assistance is greatly appreciated!!

replace admin user with root when U use SSH and use admin password

AHA! You are a beautiful person Super-poussin! Thank you!
This is why I shouldn't be in via SSH ;)....

okay next question... All i see are the following:

000-fv-http

000-fv-https

090-osticket.conf

090-photos2.conf

I do not see any references to BZEEETR6.

What next?

FIXED! I've got it working again. I kept reading posts expecting someone else to have found the issue. All I had to do was track Super-Poussin's replies to others.

Super is truly Super! See here: http://www.readynas.com/forum/viewtopic.php?f=7&t=79395

So my fix was once I was connected to via SSH to type: rm 090-osticket.conf :slap:
Then reboot and DONE!
So here are the steps listed out.

WINDOWS USERS:
Download Putty here: http://the.earth.li/~sgtatham/putty/latest/x86/putty.exe

Putty Config

1. Host Name = IP Address or SHARE NAME of ReadyNAS
2. Port 22
3. Select SSH
4. Select Open
5. Login

5a. user = root
5b. password = {your administrator password}

6. Navigate to /etc/apache2/sites-enabled

6a. Type cd /etc/apache2/sites-enabled
6b. Type ls to list the various files or folders

7. Remove the 090-XXXXXXX file of the uninstalled application

Type rm 090-[filename]


7a. Firmware upgrade file = 090-BZEEETR6
7b. Photo application file = 090-photos2.conf
7c. OS Ticket application file = 090-osticket.conf
7d. etc...

8. Reboot the ReadyNAS

8a. Press the power button 4 times until it shuts down

9. Turn on ReadyNAS via power button.
10. Open web browser and attempt to connect to Admin GUI

I'm having the issue described in this forum, but I just get Connection Refused in putty. I don't believe SSH is enabled on my device. Any other suggestions?