Unable to access Admin page on RN104 since upgrade to 6.2.2

Hi mdgm,

i've having the same issue as kevroy314. I'm getting refused when trying to use putty.

What do i do ? any help greatly appreciated.

Replied to your response with something you can try without needing to provide remote access.

Hi kevroy314, I just sent you a PM

I'm having the issue described in this forum, but I just get Connection Refused in putty. I don't believe SSH is enabled on my device. Any other suggestions?

FIXED! I've got it working again. I kept reading posts expecting someone else to have found the issue. All I had to do was track Super-Poussin's replies to others.

Super is truly Super! See here: http://www.readynas.com/forum/viewtopic.php?f=7&t=79395

So my fix was once I was connected to via SSH to type: rm 090-osticket.conf :slap:
Then reboot and DONE!
So here are the steps listed out.

WINDOWS USERS:
Download Putty here: http://the.earth.li/~sgtatham/putty/latest/x86/putty.exe

Putty Config

1. Host Name = IP Address or SHARE NAME of ReadyNAS
2. Port 22
3. Select SSH
4. Select Open
5. Login

5a. user = root
5b. password = {your administrator password}

6. Navigate to /etc/apache2/sites-enabled

6a. Type cd /etc/apache2/sites-enabled
6b. Type ls to list the various files or folders

7. Remove the 090-XXXXXXX file of the uninstalled application

Type rm 090-[filename]


7a. Firmware upgrade file = 090-BZEEETR6
7b. Photo application file = 090-photos2.conf
7c. OS Ticket application file = 090-osticket.conf
7d. etc...

8. Reboot the ReadyNAS

8a. Press the power button 4 times until it shuts down

9. Turn on ReadyNAS via power button.
10. Open web browser and attempt to connect to Admin GUI

AHA! You are a beautiful person Super-poussin! Thank you!
This is why I shouldn't be in via SSH ;)....

okay next question... All i see are the following:

000-fv-http

000-fv-https

090-osticket.conf

090-photos2.conf

I do not see any references to BZEEETR6.

What next?

replace admin user with root when U use SSH and use admin password

So I've run into the same issue.
Events leading up to Issue:

Ran update to 6.2.2 this morning

Noticed Snapshots were all gone ( separate issue I believe tied to the power schedule ( my mistake, I learned how to correct the issue form the forums.))

Uninstalled app OS Ticket

No longer able to access Admin GUI from IP or Share name

Reboot = no success

OS reinstall = no Success

Ping IP = success response

Ping SHARE NAME = success response

FTP access = success

SMB access = Success

I could not confirm if SSH was enabled prior to the issue, as to NetGear tech support some years ago stating to not enable unless you know what you are doing.... I never know what I'd doing. I read the manuals and then push buttons until I get what I was hoping for :D .

I downloaded and configured PUtty to SSH to the Share name via port 22

I type in admin account information

I get response of connection closed by remote host.


Am I hosed?
I don't know what steps to try next or where to look in the manuals for guidance. Any assistance is greatly appreciated!!

if you have ssh access go in /etc/apache2/sites-enabled and remove the 090-XXXXXXXX file where XXXXXX contain BZEEETR6 and reboot the nas

it's a firmware issue

mdgm wrote:
This looks like the problem after uninstalling an app, in this case bzeeetr6. Should be working fine now.

Is this a known issue? What are the fixes or workarounds maybe?