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Guide

May 21, 2016

Solved

Unable to join readycloud after mynetgear migration

Hi all, I'm stuck unable to join readycloud after the mynetgear migration. The readynas 102 updated fine. 6.5.0 is up and running, I can log in to admin. I can't JOIN readycloud though. ...

ReadyCLOUD Portal

kohdee
May 21, 2016
Hey,

Make sure you have valid DNS and gateway in your network adapter (common problem if you switched to static IP).

Also make sure you have UPnP enabled.

ReadyNAS uses port 443 for outbound/inbound communication over HTTPS.

Make sure you are seeing all the new features on your Admin Page Cloud tab (like Amazon Cloud Drive); if not, you might have some browser cache issue (another common one lately).

If you leave ReadyCLOUD, you have to reconfigure it which would not be ideal.

Can you detail some of the other things you tried so we're not giving you the same steps?

speedliner

Guide

May 21, 2016

Thanks Kohdee,

injavent tried anything as sophisticated as you mentioned, just the basics like clearing caches. I do use static IP, so I'll try that right away.

I did "leave" readycloud since that was a step in the directions...or maybe it was on the portal error screen. I want already dead in the readycloud water though. The NAS looks fine, all new features are there, all functions are normal except for the inability to JOiN readycloud.

Will post results. Fingers crossed.

speedliner

Guide

May 21, 2016

So I verified that uPnP is enabled. It was. I added the IP address to the reserve list on my r8500 and assigned port 443 to the readynas. I'm not very knowledgable for networking, so I may have done all of that incorrectly.

I then hen couldn't reach the readynas. So I backed those changes out and now I can reach and log into the NAS again.

i did notice a new error - 'antivirus definition file update failed due to download failure...." So maybe the NAS can't see the Internet and the portal can't find it.

I did did just notice that the status above the cloud tab in the NAS used to sat offline and now after adding my is-'so dns server to the NAS configuration the status has changed to "Internet Available and Services Available". Stupid right.

Still can't join though. Networking has never been a strength of mine

thanks for the help.

speedliner
Guide
May 21, 2016
Okay. Adding the DNS server seemed to be the problem. The device is now reachable from the Internet and readycloud seems to be working again. I don't like having to specify a dns server. You know I'll forget all about that if I ever switch ISP. But it's up and running.

Thanks for the help.
- StephenB
  Guru - Experienced User
  May 21, 2016
  speedliner wrote:
  
  I don't like having to specify a dns server. .
  
  Well, that goes along with specifying a static address (on anything that needs to reach the internet). The alternative (which in my opinion is better) is to go back to dhcp, and reserve the IP address you want in the router.
  
  With address reservation
  
  -if you switch ISPs (or router) the NAS will still get a compatible address, so it will be reachable
  
  -you can manage addresses and set DNS servers, etc from one central place