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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1.
User has been Auto deleted - all data lost. Can not acces local user home dir?!?
Can someone check this? Or tell me, in which log can I check this. Which log file should I look to see from which IP was launched this operation?
How to get data from lost home dir. You can send linux commands ...
clipping from the readycloud.log
…
Mar 27 09:05:21 nas-soha rcbrokerd[2577]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
Mar 27 09:05:27 nas-soha rcbrokerd[12023]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
…
system logs : image below (event is marked)
One year it's working fine. Maybe the problem is that it has been previously created a local user with the same e-mail. Local user tino.sosteric exist until yesterday but is now gone with his home folder.
Any help will be appreciated.
Br,
Tomi
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
706 Replies
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- I'm a bit stumped. My Netgear 102 is second-hand. It has been in technical support mode but it reverts to the default IP address and therefore can't be accessed remotely. Because it's second-hand the support team can't help me. Any suggestions?
- Hold on that - support still talking to me.
The readycloudsupport@netgear.com only opens cases if you e-mail from a registered MyNETGEAR e-mail address. Did you send the e-mail from the affected? I just tested the functionality and it is working.
Kohdee.
I have been using my registered email address. and have also been copying in the support email as requested. The Nas has been in support mode the whole time.
When you say it is working?
This is disgusting. I have been sending emails. Messaged the case number. and I am getting no replies at all. The last time anyone contacted me was three weeks ago. I have just sent off a letter asking for formal compensation because dispite this also being your fault you are not delivering on your promise to provide help either. I have now had to go out an buy another NAS to maintain my critical backups because this one is still in support mode as your team have requested and I have been unable to use it for over two months. I really think someone in authority need to contact me and tell me what you are doing about it otherwise my next communication will be through my solicitor!
- Mine was deleted as well anyone successful at recovery? I lost 1+ gig. pnwturbinepwr@aol.com is my username
Smphillipstx you should email readycloudsupport@netgear.com.
If you've left your volume mounted read write all this time since the home folder was deleted then one would think recovering anything at all may well be highly unlikely at this point, but we can check.
Mostdom your case notes show you were emailed two-three days ago. Perhaps check your junk email or spam folder.
I check my spam several times a day it was not received! Especially as I am looking for them. Are they going to my john@se@@@@@e.co.uk address?
Nope. Checked all my emails and spam and I didn't receive an emails from you on SUNDAY!!! or any day recently for that matter. Best send me a copy of this email then.
...oh. and look, two days later I still haven't been contacted by ANYONE at Netgear. In authority or otherwise.
Looks like I am going to have to go legal then!
Posting this here as my case is now closed.
As of June 5th or so, it was basically decided that I lost over 90% of my data to Netgear's idiocy. Two different techs and three different techniques recovered about 70GB, tops, of about 4TB I'd lost in this mess. Figuring this out took two months, with the NAS in tech support mode for the majority of this time, which seems to have turned the thing loopy; I was starting to get constant messages from the antivirus at the end clogging up my email, pinging files that had been on the NAS for years without issue. And the OS section itself was filling up from said messages, which meant I also couldn't get into the drive at the end to grab what little hadn't been deleted because the system would constantly reboot.
Since Netgear has proven itself to be untrustworthy, the Readygear NAS is now officially off. I spent the money to get a Synology, and that's what I've decided to start fresh on. Netgear already has my money, so I doubt they give a crap, but fair warning everyone; you'll likely be in the same boat as me. I'm done with it.
We can only make our best effort attempt to recover what we can. What's done is done. We cannot change the past. Hopefully you've learnt the importance of backing up your data if your data is important to you.
I can't believe you are still spouting that! and coudn't you have said it in a less pretetious way!
"yeah, it was Netgears fault but I hope you've have learned you lesson!"
Idiot!
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