NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Pete10p
May 22, 2021Aspirant
admin login keeps cycling every 2-3 seconds
I have just upgraded to 6.10.5 and now I can't get into the admin page. I can log in as usual but after 2-3 seconds I am asked to log in again. This keeps cycling. I have cleared the browser caches...
StephenB
May 22, 2021Guru - Experienced User
Pete10p wrote:
but reinstalling the config is proving to be a problem with unknown server message popping up when trying to restore the file
Just downgrade to 6.10.4 first.
Unless you are confusing restoring the config with installing 6.10.4 firmware???
Sandshark
May 22, 2021Sensei
I'm beginning to wonder if there isn't something about the password itself that's causing the problem. In another thread, a user has this problem on one of multiple NAS. I wonder if they all have the same password.
- Pete10pMay 22, 2021Aspirant
The password has worked fine in previous versions and the problem exists on both my ReadyNas units. Ill try a different password without any special characters and see what happens
- Pete10pMay 23, 2021Aspirant
I’ve tried a simple password and the problem persists.
What I don’t get is why if I reboot the OS and sign in with the default "password" password it works ok. Changing the password seems to make the problem happen. I'm going try changing the default password to "password" to see if its the process of change that is causing the problem rather than the characters use.
I have also tried opening my firewall. Normally the ReadyNas units are isolated from the internet. This has note made any difference.
- Pete10pMay 23, 2021Aspirant
The password changing process seems to be the problem. I rebooted the OS again, logged in using "password" system worked fine. I changed the password to "password" and that created the loop problem. It looks like a bug. How do I get Netgear help for a bug without paying them £80?
- JohnCM_SMay 25, 2021NETGEAR Employee Retired
Hi Pete10p,
We would like to further investigate this issue. Can you reproduce the issue then download the NAS system log and provide it to us? You may upload the logs to a cloud storage site (Google Drive, Dropbox, etc) then send me the download link via private message.
Regards,
- JohnCM_SJun 26, 2021NETGEAR Employee Retired
Hi Pete10p,
The fix has been applied. Can you check if you can now access the GUI with no issues?
Thank you.
- Pete10pJun 26, 2021Aspirant
That seems to have fixed the problem. I really appreciate your help.
How do I apply the fix to my other ReadyNas. I reinstalled 6.10.4 do I need to upgrade to 6.10.5?
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!