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Forum Discussion

Pete10p's avatar
Pete10p
Aspirant
May 22, 2021

admin login keeps cycling every 2-3 seconds

I have just upgraded to 6.10.5 and now I can't get into the admin page. I can log in as usual but after 2-3 seconds I am asked to log in again. This keeps cycling. I have cleared the browser caches...
Pete10p's avatar
Pete10p
Aspirant
May 23, 2021

I’ve tried a simple password and the problem persists.

 

What I don’t get is why if I reboot the OS and sign in with the default "password" password it works ok. Changing the password seems to make the problem happen. I'm going try changing the default password to "password" to see if its the process of change that is causing the problem rather than the characters use.

 

I have also tried opening my firewall. Normally the ReadyNas units are isolated from the internet. This has note made any difference.

Pete10p's avatar
Pete10p
Aspirant
May 23, 2021

The password changing process seems to be the problem. I rebooted the OS again, logged in using "password" system worked fine. I changed the password to "password" and that created the loop problem. It looks like a bug. How do I get Netgear help for a bug without paying them £80?

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    May 25, 2021

    Hi Pete10p,

     

    We would like to further investigate this issue. Can you reproduce the issue then download the NAS system log and provide it to us? You may upload the logs to a cloud storage site (Google Drive, Dropbox, etc) then send me the download link via private message.

     

    Regards,

  • Pete10p's avatar
    Pete10p
    Aspirant
    May 26, 2021

    Thanks

    I don't use cloud storage so will need to set up a account

  • Pete10p's avatar
    Pete10p
    Aspirant
    May 26, 2021

    Thanks for the assistance. I have set up a Dropbox account. which email addrsss should I use

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    May 26, 2021

    Hi Pete10p,

     

    You may just send the download link to me via private message. You can send a private message by clicking the envelope icon located in the top right corner.

     

    Regards,

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