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AGSowjet's avatar
AGSowjet
Apprentice
Jan 23, 2017

Amazon Cloud drive sync stops while incomplete and switches to live synchronisation

Hi there, I am having a problem here with the Amazon Cloud drive sync using a ReadyNAS 104 with firmware 6.6.1

At the beginning all went smooth when I started synchronisation with 3.5 TB of data to upload. At 10 Mbit/s upstream it took several weeks. Now with more than 3 TB uploaded, the service is more and more often failing with this kind of error message in the protocol:

"Failed to upload /data/Share/Folder/File.xyz. Please check the file path name. Amazon Cloud Drive is case insensitive. Change the file path name and try again.."

Then the uploading stops and it usually says: Scanning of local drive is completed / First check for changes done, live sychronisation starting. / Amazon Cloud Drive service started.

But the files are still incomplete, because upload has stopped at the failed file.

 

When I then click the "synchronize" button at the configuration for the Amazon Cloud app, it will scan the drive again, rebuild the index, check for changes and then resume upload.

 

What is the problem here?

 

I checked if there is anything special about the files – on Linux systems there can be a "File1" and "file1" in the same directory. But we only use Windows PCs to save the files and there is nothing like this.

 

However, at the failed files, I always find similar filenames. Like:

 

File_1.prproj

File_1.wmv

File_1.avi

File_2.avi
File_3.avi

 

etc. – But that could be a coincidence. All failed files were big video files (1-6 GB).

 

 

3 Replies

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  • FramerV's avatar
    FramerV
    NETGEAR Employee Retired

    Hi AGSowjet,

     

    Have you still been getting issues with the Amazon sync?

     

     

    Regards,

    • AGSowjet's avatar
      AGSowjet
      Apprentice

      I had to restart the initial syncing about 6 times in total, then finally it finished without errors and now is live syncing.

       

      We have a second ReadyNAS 104 here, with another 5 TB to sync to Amazon Cloud. I hope we don't have to expect the same problems again…

       

      There was no other error message than mentioned above, so I have no clue why it failed some times.

       

      • FramerV's avatar
        FramerV
        NETGEAR Employee Retired

        Hi AGSowjet,

         

        Thanks for the feedback. You can post here if in case the 2nd ReadyNAS encounters an issue.

         


        Regards,

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