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x219c's avatar
x219c
Luminary
Jan 27, 2017

Built in Antivirus 6.6.1

Hello,

 

I can't for the life of me find where to configure this new antivirus... Any suggestions? I searched "antivirus" here and sorted by date, but I can't believe nobody's been asking about this recently. Point me in the right direction, please? 

 

Thanks!

22 Replies

Replies have been turned off for this discussion
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    You can enable/disable the service under System > Settings > Services. The AV Plus app is incompatible with 6.6.1 and if you had that installed it would have automatically been uninstalled.

    • pstanley54's avatar
      pstanley54
      Initiate

      Antivirus scanner found a threat (Unix.Trojan.Mirai-5607459-1) in the file /bin/busybox. Please delete the infected file soon if automatic delete setting is not enabled.

       

      I don't have access to /bin and the Antivirus App does not have any management capabilities other than Start and Stop.  Am I safe?  Diid the file get cleaned up and where did such a file come from?  I didn't put it there.

      • bedlam1's avatar
        bedlam1
        Prodigy

        The AV app is totally borked, massive "fail" by Netgear I am afraid, turn it off

    • bigstu_'s avatar
      bigstu_
      Aspirant

      The ReadyNAS OS V6.6.1 Release Notes mention nothing about the AV Plus app being incompatible.

      The only app issues referred to via a link are for the 6.6.0 Firmware update relating to ReadyNAS Surveillance and ReadyNAS Photos II.

      (ref: https://community.netgear.com/t5/Current-NETGEAR-and-Partners/NETGEAR-app-compatibility-with-ReadyNAS-OS-6-6-0-update-2016-10/td-p/1140712)

      This is incredibly annoying as I have wasted manhours trying to resolve due to your lack of information.

      I am becoming more and more mystified why I have stuck with Netgear. I think now you are just screwing with us.

    • bigstu_'s avatar
      bigstu_
      Aspirant

      The ReadyNAS OS V6.6.1 Release Notes mention nothing about the AV Plus app being incompatible.

      The only app issues referred to via a link are for the 6.6.0 Firmware update relating to ReadyNAS Surveillance and ReadyNAS Photos II.

      (ref: https://community.netgear.com/t5/Current-NETGEAR-and-Partners/NETGEAR-app-compatibility-with-ReadyNAS-OS-6-6-0-update-2016-10/td-p/1140712)

      This is incredibly annoying as I have wasted manhours trying to resolve due to your lack of information.

      I am beomming more and more mystified why I have stuck with Netgear. I think now you are just screwing with us.

      • PLEASE NETGEAR ADMINS and NERDS consider us as dummies and when you release some new features it would be good to have a pdf or video for a bit of explaining and how the stuff behave!

        I stay polite but many of of are angry still willing to promote and purchase the brand BUT can easily change his mind and buy elsewhere!

        A bit of coms to let us know how the issue is handled internally and keep us in the loop!!!

  • So, there's no way to configure the way the antivirus behaves? Are there any plans to provide this functionality?

    It wasn't much before, but at least it was something... I had no idea this was going away from reading the release notes. I may not have been so hasty to update had I known.
    • I am also having issues with the new antivirus app due to not being able to modify its behavior. When are we going to get some control back of this app? These virus threats have only just appeared on files that havent changed. also.

       

      "Antivirus scanner found a threat (Heuristics.Broken.Executable) in the file /tmp/clamav-df9690a621089e71500d4b517f04a5f7.tmp/content.019 (deleted). Please delete the infected file soon if automatic delete setting is not enabled."   where is the /tmp refered to here and if its deleted how do i delete it?

       

      • aalexandrebeta's avatar
        aalexandrebeta
        Master

        Can people from Netgear explain me a dummy how it is working?

        Delete options, its behaviour when the unit restart and does it restart the check from the begining?

        A bit lost in space I am too!!

  • This is a great point. I am getting tons of tmp alerts as well.
      • x219c's avatar
        x219c
        Luminary

        Sorry, I was posting from my phone and didn't see your reply. You've hit it right on the head, that's exactly what I'm experiencing. This release seems to be rather horribly handled. The release notes mentioned a new AV, and I assumed (yeah, I know) that it'd be an upgrade... It didn't mention there was no control panel.

         

        It also highlights my inability to effectively use this new(ish) forum. I had searched and not found that thread. It used to be I could log on, go to a single place and see what was new... Now it's such a hassle, I find I rarely visit any longer. Another thing that would help... tapatalk compatibility. But I digress.

         

        Thanks Stephen!

  • Actually upon further inspection, I'm getting several of the same exact warning for the same file. I've gotten over 120 emails for 5-10 different files today. Most of them the temp files I don't have access to.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired

    The beta firmware update will be released when that's ready. We're not going to rush ourselves into releasing something that's not ready for external testing.

    Thanks for your continued patience.

    • aalexandrebeta's avatar
      aalexandrebeta
      Master

      OK thanks.

      A bit of communication regarding the solution of that issue would be appriciated.

      We are more and more alone with our problems!

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