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hservaas's avatar
hservaas
Follower
Aug 28, 2018

Error message while trying to activate Arcus Milestone License

I am having a problem registering my pari of Arcus RNVMSMA8-10000S licenses on a ReadyNAS RR4312X0.

 

I get the follolwing error:

 

"Salesforce API sfOneCloudContractMaptoPrdRe is not working please check No JSON object could be decoded error"

 

I have attempted with mulitple browsers - please advise.

Netgear Apps & Add-ons
Surveillance

2 Replies

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  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Sep 02, 2018

    Hi hservaas

     

    Welcome to the Community!

     

    Have you contacted Support about this issue? You may want to login to my.netgear.com and create a case for Support to be able to assist you on this concern.

     

    Kindly PM me your case number as well once you have one.

     

     

     

    Regards

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Sep 04, 2018

    Hi hservaas

     

    I have checked on your case and it is already submitted to engineering. L3 expert was able to contact you right? this should be resolved once checked.

     

    Hope we have helped :)

     


    Regards

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