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Forum Discussion

sebgui_schr's avatar
sebgui_schr
Aspirant
Aug 31, 2018

Error message while trying to activate Arcus Milestone License

Hi,   I get this message while trying to activate my licence for Milestone Arcus on my ReadyNAS 4220X : "Unexpected Error::'ascii' codec can't encode characters in position 148-149: ordinal not i...
Surveillance
JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Aug 31, 2018

Hi sebgui_schr,

 

Welcome to the Community!

 

Are you getting the same error message when you use a different web browser?


Regards,

  • sebgui_schr's avatar
    sebgui_schr
    Aspirant
    Aug 31, 2018

    I tried with Chrome, Firefox and Edge, always the same message....

    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired
      Aug 31, 2018

      Hi sebgui_schr,

       

      It will be best for you to contact NETGEAR support so they can take a look and investigate the error message that you are encountering.

       

      Regards,

      • sebgui_schr's avatar
        sebgui_schr
        Aspirant
        Sep 03, 2018

        Thank you, but as my 90 days support period is over I have to pay to contact Netgear support....

        I've already paid a licence for a software that I c'ant activate, I will not pay to signal a bug to Netgear support...:smileyfrustrated:

         

        I there any other way to got help from Netgear for that case?

         

         

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