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Forum Discussion

Alexjccim's avatar
Alexjccim
Apprentice
Jun 08, 2020
Solved

License Key Activation Reset

I reformated my volumes on my RN214.  I have 3 separate license keys with the Surveillance System.  4 camera, 2 camera and 1 camera license.  How can I get them reset so I can restart my 8 total came...
  • Marc_V's avatar
    Marc_V
    Jun 10, 2020

    Alexjccim

     

    Your licenses should have been reset, kindly let me know if you are still having issues activating it.

     

    Regards

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Jun 08, 2020

Alexjccim

 

Kindly send me the NAS S/N and the License keys through PM so we can help you out.

 

Regards

Alexjccim's avatar
Alexjccim
Apprentice
Jun 08, 2020

Marv V,

 

I just sent you the DM.  

 

Thank you,

-Alex

  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired
    Jun 10, 2020

    Alexjccim

     

    Your licenses should have been reset, kindly let me know if you are still having issues activating it.

     

    Regards

    • Alexjccim's avatar
      Alexjccim
      Apprentice
      Jun 10, 2020

      Marc,

       

      I will let you know when I get everything working.

       

      Thank you,

      -Alex

    • Alexjccim's avatar
      Alexjccim
      Apprentice
      Jun 15, 2020

      Hi Marc,

       

      All three license keys failed to activate.  Error Code 11

       

      -Alex

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