NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
License Key Activation Reset
First let me start by saying your phone support is the worst I have ever dealt with in my 25 years in IT consulting. I have never had so many run arounds and queue transfers from being 2nd in a queue to 23rd in a queue in my life for any type of phone support. My patience is running thin with Netgear support in general. We are almost to the point where we will never sell another Netgear device solely on the terrible phone support alone. We are not a small mom and pop IT shop.
That said, we have a ReadyNAS that we deactivated the ReadyNAS Surveillance key on to use on a different NAS. The different NAS now give error 11 on the key. The key needs deactivated.
Hi bjefferys_maxit,,
The license key has now been reset. You can now re-use it.
Regards,
11 Replies
Replies have been turned off for this discussion
Hi bjefferys_maxit,
Welcome to the Community!
I apologize for this inconvenience. Can you PM me the ReadyNAS Surveillance license key and the serial number of the NAS? I will forward a request to reset the license.
Regards,
Hi bjefferys_maxit,,
The license key has now been reset. You can now re-use it.
Regards,
Hi bjefferys_maxit,
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.
The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
Regards,They are now reactivated. Thank you.
Hi everyone - My ReadyNAS did a factory reset on accident and I need to have my readynas surveillance license reset so I can re-activate it on the ReadyNAS. Can someone please help and reset it for me so I can get my cameras back online?
Thank you!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
