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Forum Discussion
Option missing to select certain (tested, compatible) cameras
Sir/Ma'am:
I have used a Sony SNC-DH280 camera with ReadyNAS Surveillance successfully for several months now. However, when I added a Sony SNC-VM630 series camera to my network, I was unable to configure it with Surveillance. There is no option to select that model in the camera settings page, even though the model is listed as tested and fully compatible (http://www.downloads.netgear.com/files/GDC/RNNVR01L-1000S/ReadyNAS_Cameras_DS_28Feb14.pdf, page 139). I attempted to select the SNC-VB630 as the nearest match, and Surveillance would connect to the camera, but the reported framerate was 17 (vs. a nominal 30) and no recorded video showed up in the playback tool, nor was the camera presented as an option to monitor in the "Remote Live Viewer" desktop application.
As an alternate approach, I tried to configure the channel as "ONVIF" as opposed to vendor-specific, but that method was unsuccessful. Configuration data ;
ReadyNAS Pro Business Edition
RAIDiator 4.2.28
Surveillance 1.3.2.4
Any ideas on appropriate configuration to replicate the results whatever tester achieved in declaring it fully compatible? Thanks in advance for your help!
With respect,
Mike
3 Replies
Replies have been turned off for this discussion
Hi mwbyrnes,
What Firmware does the said camera is using?
Kind regards,
BrianL
NETGEAR Community TeamBrian,
Thanks for your prompt reply! Sony is shipping those cameras with firmware 2.5.0 (what I'm currently on) and has a 2.6.1 revision available, as well. I'm aware that the test results were for the 1.9.2 release, but there isn't any way to downgrade to an old camera firmware. Regardless of what Sony does with their firmware, the more concerning factor is that there's no dropdown option in the Surveillance software to even pick that model and no note in the published compatibility list that says how the tester achieved their result (i.e.: "This camera doesn't appear in the menu, so instead pick this other model").
With respect,
Mike
Hi mwbyrnes,
You're welcome and thanks for the additional information that you've provided. I may have to check this with my colleagues and see what I can find.
Kind regards,
BrianL
NETGEAR Community Team
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