Forum Discussion

Aspirant

May 07, 2017

Solved

Plex media server install to RN102 failing even after manual uninstall / package dependency problems

I had similar issues to this closed post here: https://community.netgear.com/t5/Current-NETGEAR-and-Partners/Plex-app-un-install-borked-and-un-able-to-complete-un-install/m-p/1049997#M4547 So I ...

Netgear Apps & Add-ons

package dependency problems

Plex

pashalifi
May 17, 2017
That worked! I manually installed the new firmware 6.7.1. then I installed the same Plex binaries that failed before (plexmediaserver-ros6-binaries_1.5.6.3790-4613ce077_armel.deb), and it worked. Now updating Plex server with libraries, seems to be all working as previously.

Thanks for your help,
Stephen

pashalifi

Aspirant

May 11, 2017

Hello JennC,

The Plex app is not displayed in the available apps page in my ReadyNas Admin web application, so I install from the manual upload function, after downloading the binaries from the plex site: https://www.plex.tv/downloads/

I make sure to choose the Arm 6.x option (plexmediaserver-ros6-binaries_1.5.5.3634-995f1dead_armel.deb). I have a ReadyNas 102 on firmware version 6.6.1.

When I try to upload the software in the ReadyNas admin page, I get the Installing Application dialogue box with spinning timer, then the error message: System: Cannot install application plexmediaserver-ros6-binaries_1.5.5.3634-995f1dead_armel.deb.

I can attach system logs if that would help?

All the best,

Stephen

JennC

NETGEAR Employee Retired

May 15, 2017

Hello pashalifi,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.

If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Regards,

pashalifi
Aspirant
May 15, 2017
Hi JennC,

Tonight I downloaded that build from the Plex site and again tried to install in ReadyNAS Admin, uploading manually via the Apps page. The same error on install attempt - from the logs:
2017 20:26:07
System: Cannot install application plexmediaserver-ros6-binaries_1.5.6.3790-4613ce077_armel.deb.

Seems that no Plex build will install.

Stephen
- mdgm-ntgr
  NETGEAR Employee Retired
  May 17, 2017
  Please update to 6.7.1 then try updating the app again.
  - pashalifi
    Aspirant
    May 17, 2017
    That worked! I manually installed the new firmware 6.7.1. then I installed the same Plex binaries that failed before (plexmediaserver-ros6-binaries_1.5.6.3790-4613ce077_armel.deb), and it worked. Now updating Plex server with libraries, seems to be all working as previously.
    
    Thanks for your help,
    Stephen
- JennC
  NETGEAR Employee Retired
  May 17, 2017
  Hello pashalifi,
  
  Also, try plexmediaserver-ros6-binaries-annapurna_1.5.6.3790-4613ce077_armel from https://www.plex.tv/downloads/ and see if that works.
  
  Regards,
  - BillyRy
    Aspirant
    May 17, 2017
    Hello. I too am unable to install the same plex app using firmware 6.6.1. Please advise.