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Problems running Plex Media Server after 6.6.0 update
Plex was running fine until readynas update to 6.6.0. I have removed plex from my rn214 and uploaded the new version 1.2.2 for ARM 6.x RN2xx. Anytime i try to turn it on it returns and error after a m...
Short answer:
So if you have problems with starting Plex for RN2XX since the upgrade to 6.6.0 please try rebooting your NAS or wait it out and it should fix itself. It might be about 5-10 minutes (or perhaps a bit longer - it does depend on things such as your internet connection) after a reboot or so before it fixes itself.
Then you should be able to start Plex which is your confirmation that it is fixed.
More info:
We have uploaded the missing package to our repository.
Glad it turned out to be a simple fix.
You can download the logs and look in packages.log to see which packages are installed. This log is generated from
# dpkg -lYou should see ii next to the package if it is installed properly. The version of libc6:armhf should match the one for libc6:armel
I think if I'm reading it right that the 1.2.2 installer only installs the libc6:armhf package if on firmware prior to 6.6.0 so if you last factory reset on 6.6.0 and installed 1.2.2 rather than 1.1.4 or earlier first the necessary package likely won't be installed. Hopefully Plex fixes this in the next PlexPass version of Plex Media Server.
The public 1.1.4 version should work on 6.6.0 now too, I think.
If you did happen to have done a factory reset on 6.6.0 and installed the 1.2.2 app and there is no libc6:armhf in the packages list (not even an old version that needs updating) you could do:
# apt-get update
# apt-get install libgcc1:armhf libc6:armhfto force the missing packages to be installed.
Edit: siigna's suggestion below:
Alternatively the libc6:armhf package can be downloaded from our repository and uploaded to the NAS (Apps > Upload), for those uncomfortable with SSH access. An apt-get update will be performed as part of the installation.
It is taking too long to fix I agree. This one isn't really Netgears fault, something happened on the Plex end and they are the ones that need to push a solution, although it would be nice if the Netgear techs reached out to them and applied a bit of pressure since as you mentioned, Netgear did use Plex in its marketing.
I'm not so sure that I place the blame on the Plex side though tbh.
After all, Plex was running fine before I applied the readynas update 6.6.0
Maybe I'm taking too simple an approach to the whole thing....
In my mind, the 6.6.0 update should have been tested with the current release of PMS before rollout. Maybe even communicate to registered users of the rn214 (etc), when they need to update their version of PMS, although this would only work with proper testing.
Again this is just my point of view, it's quite possible there could be something I'm overlooking!
You have changed my mind, you are absolutely correct.
6.6.0 includes a major update to the core OS from Debian 7 to Debian 8. This is a major update and like with a major update under the hood for your smartphone, tablet or PC, app updates can be required to address compatibility issues.
This core update was necessary. It was only a matter of when the timing was right, not if it would be done. It will be much easier to maintain the OS compared with backporting to Debian 7.
6.6.0 builds were available for public testing for close to two months before we released the production build providing ample time for developers to test and verify compatibility of their apps with the new update and it will make things easier for app developers too once they've updated their apps (for those that need an update).
Ultimately it's up to 3rd party app developers to test app compatibility and address any issues.Apps that we don't distribute via Available Apps or apps.readynas.com we tend not to routinely test for compatibility issues with major OS updates.
Hi mdgm,
This is the crux of the problem. The rn214 was heavily marketed towards running a Plex Media server.
Given this, why is it no longer available via readynas.com? Why is it not routinely tested for compatibility issues?
Using PMS on the rn214 should be a walk in the park, at least that's what the marketing would have you believe.
I agree with your stance for apps in general, but I feel Netgear have a repsonsibility in this for PMS.
I bought an rn214 based on Netgears marketing, not Plex marketing.
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