NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Problems installing and running Plex Media Server - button "Open PLEX" greyed out
Hello,
Today I've got a brand new router, and I cannot Open Plex Server from Genie.
The button "Open Plex" is greyed out. I tryed with two external devices to install it, with an WD My Book New 4 TB and with an USB Stick Kingston Data Traveler 2.0 16 GB. Did several reboots, power off, but still greyed out.
Firmware V1.0.1.36
Please help.
I wanna know if I have to buy another router. I need Plex.
Olso, when I press the: To get 3 Months Free Plex pass promotion code click here I get Invalid serial number
Well I have to talk on the phone with a level 2 suppot, he made a remote connection in my pc, downloaded the beta firmware and installed in my router.
After this procedure, I have PLEX button now.
Thank you all for your replys.
8 Replies
Re: R9000, "Open Plex" is grayed out
2017-02-08 11:53 AM
I am having the same problems i have tried to contact netgear and cannot get through the company i bought the router from says they cant help me ........i have tried all the solutions except for the beta firmware but as mentioned cannot get on to Netgear i am going to reistall the older firmware and see if i get lucky from that
i do want to keep this unit but plex is the deal breakerproblem solved..................Netgear has sent me a new beta firmware which they helped through the process
There is no Library Folder on the External Drive, so this solution doesn't apply for me.
I've tryed everything. It's not working, I need this fixed please!!!!
Nighthawk R9000 - Plex Button Greyed Out - not working
