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RN31400 booting continuously
Hi all,
Up until recently the RN31400 had been working fine and then when I needed to move it and shut it down, it hung on shutdown. The boot process takes forever and will complete 1 out of every 10 reboots - even then it will only respond very slowly when querying the top level folders and will then timeout. It boots VERY slowly and will often get stuck on 99%. I performed a disk check and all was ok.
I have attempted to do an OS reinstall. Nada.
I believe the logs files / backups are causing it to have issues so if I could get in there and clear those then I believe it would be ok.
Any assistance would be greatly appreciated.
6 Replies
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You can look into your suspicions from tech support mode (a boot menu option) as has been discussed in numerous other threads.
What firmware are you running?
MGZS wrote:
I have attempted to do an OS reinstall. Nada.
Are you saying that you couldn't do the install? Or that it didn't help?
MGZS wrote:
I believe the logs files / backups are causing it to have issues so if I could get in there and clear those then I believe it would be ok.
Have you tried to download the log zip file? If you have, then was that successful?
If you have a current log zip file, then you can see the fullness of the OS partition. Open volume.log and scroll down to the df -h section
=== df -h === Filesystem Size Used Avail Use% Mounted on udev 10M 4.0K 10M 1% /dev /dev/md0 4.0G 1.1G 2.7G 29% / tmpfs 1.9G 0 1.9G 0% /dev/shm tmpfs 1.9G 7.5M 1.9G 1% /run tmpfs 962M 17M 945M 2% /run/lock tmpfs 1.9G 0 1.9G 0% /sys/fs/cgroup
The /dev/md0 line shows the fullness of the OS partition. Normally it is about 25% full.
I'm running 6.10.4.
I managed to get the device back up and running and one of the drives had died. I replaced the drive, but also noticed in the admin portal it said (and still says) remove inactive volumes to use the disk - also saying No volume exists. NETGEAR recommends that you create a volume before configuring other settings.
This was working fine 2 days ago and when I connect to the device via (uncached) smb I can see all my folders there, just can't go a sub level.
If no volume is mounted, then the files aren't really there (even if the shares are still exported for some reason).
If you have a backup of the NAS, then the simplest solution is to do a factory default, reconfigure the NAS, and restore the data from backup.
You can also contact paid netgear support - they might be able to remount the volume (and they do offer a data recovery service if that is needed).
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