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Forum Discussion

binaryboy's avatar
binaryboy
Tutor
May 23, 2017

Antivirus scanner definition file update failed due to download failure.?

HI Guys,   I've been getting the following error mesage every morning for the last couple of months:-   Antivirus scanner definition file update failed due to download failure. Check your Interne...
Installation & Upgrade
lundmilo's avatar
lundmilo
Luminary
May 24, 2017
binaryboy wrote:

HI Guys,

 

I've been getting the following error mesage every morning for the last couple of months:-

 

Antivirus scanner definition file update failed due to download failure. Check your Internet connection.

 

Internet connection is fine.

 

Any sugestions, solutions or workaounds to resolve this?

 

Running FW: 6.6.0

 

BB

 

I have tried something familiar. My ReadyNAS 204 would not find any updated firmware even though a newer firmware was released. I rebooted the device and everything worked ok.

 

JennC's avatar
JennC
NETGEAR Employee Retired
May 24, 2017

Hello lundmilo,

 

Probably the firmware 6.7.3 is not yet on the update server. You may need to manually update the firmware.

 

Regards,

  • binaryboy's avatar
    binaryboy
    Tutor
    May 24, 2017

    Hi Guys,

     

    Thanks for your replies howvever the isssue is the error message " Antivirus scanner definition file update failed due to download failure" NOT the ability to download a particular Firmware update!

     

    The unit is also cold booted very morning.

     

    Newer Firmware updates do NOT mention this issue in their notes and/or fixes.

     

    I would be grateful for any sugestions, solutions or workarounds to resolve this "Antivirus scanner definition file update failed due to download failure" issue?

     

    Regards,

     

    BB

     

    • JennC's avatar
      JennC
      NETGEAR Employee Retired
      May 25, 2017

      Hello binaryboy,

       

      The update server included the new FW already. Can you check if your NAS will see that and if it does, update the firmware?

       

      Regards,

      • binaryboy's avatar
        binaryboy
        Tutor
        May 25, 2017

        I'm sorry but I don't undersatnd your response.

         

        Please explain.

         

        Regards

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