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Forum Discussion
Backup Doesn't Work, what is the point?
I am using NTI Shadow version 3.7.9.73 on a Windows XP SP-3 Home edition machine with a Netgear RND2110 NAS version 4.1.7. I am having problems with file permissions using the NTI shadow that do no...
This was the answer I received from NTI support at NTI Technical Support www.nticorp.com
The earliest backup programs were only ever capable of backing up data files, not the entire system that the backup was running on. All backups were this way until Norton Ghost was created as the first drive image backup program. NTI Shadow is a native file based backup program that is not capable of backing up system files that are locked by Windows, or any running applications. This is why the first error messages you got indicated that Shadow could not backup the files because they were locked by the system (Windows).
Shadow uses the standard file reference which Windows puts a limit on the length of 255 characters from the beginning of the path to the file extension. The error you includes had a path length of 262 characters and did not have an extension so it ma not have been the entire path. This is why you have the errors from the Shadow backup of just your documents folder.
When Shadow runs into an error it takes some time for the error to be processed, this slows down the backup. Since you had a large amount of errors, the backup was slowed down a lot.
You indicated that Acronis True Image would backup your entire drive. This is because Acronis True Image is a drive image backup program similar to the Drive Based Backup in our Backup Now 5.5 Advanced Edition or the Complete System Backup of our Backup Now EZ programs. All 3 of these programs will backup your entire drive and let you restore to a new drive if yours crashes.
I agree with the premis of this not being disk image software, but i do not see anything in the software that says it has limited finctionality. Also the fact that it cannot deal with long file path/filenames it a weakness of the software given the modern computers and more decriptive use of names etc. This makes this software a complete no no as far as i am concerned. As for the time; how long does it take to generate an error? 7 hours of generating errors and 1 hour of backup....is this true?
As for Netgear it is my now informed decision that they are bundling software that perhaps they already knew was weak but wanted to bundle something or maybe they just haven't tested it properly. Well if you already have the software then i think you know! and for those who have just bought it, like me perhaps this information should have been made available at point of sale and not after trying to use it.
The earliest backup programs were only ever capable of backing up data files, not the entire system that the backup was running on. All backups were this way until Norton Ghost was created as the first drive image backup program. NTI Shadow is a native file based backup program that is not capable of backing up system files that are locked by Windows, or any running applications. This is why the first error messages you got indicated that Shadow could not backup the files because they were locked by the system (Windows).
Shadow uses the standard file reference which Windows puts a limit on the length of 255 characters from the beginning of the path to the file extension. The error you includes had a path length of 262 characters and did not have an extension so it ma not have been the entire path. This is why you have the errors from the Shadow backup of just your documents folder.
When Shadow runs into an error it takes some time for the error to be processed, this slows down the backup. Since you had a large amount of errors, the backup was slowed down a lot.
You indicated that Acronis True Image would backup your entire drive. This is because Acronis True Image is a drive image backup program similar to the Drive Based Backup in our Backup Now 5.5 Advanced Edition or the Complete System Backup of our Backup Now EZ programs. All 3 of these programs will backup your entire drive and let you restore to a new drive if yours crashes.
I agree with the premis of this not being disk image software, but i do not see anything in the software that says it has limited finctionality. Also the fact that it cannot deal with long file path/filenames it a weakness of the software given the modern computers and more decriptive use of names etc. This makes this software a complete no no as far as i am concerned. As for the time; how long does it take to generate an error? 7 hours of generating errors and 1 hour of backup....is this true?
As for Netgear it is my now informed decision that they are bundling software that perhaps they already knew was weak but wanted to bundle something or maybe they just haven't tested it properly. Well if you already have the software then i think you know! and for those who have just bought it, like me perhaps this information should have been made available at point of sale and not after trying to use it.
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