Backup Doesn't Work, what is the point?

Netgear was contacted IMMEDIATLY after purchase of the ReadyNAS Duo 2110 as to the non-functioning & actual detrimental sofware bundled with thier product. The result; The first [tier] of NON-Support was a total and complete waste of oxygen. The [second] tier of support was basically LIP service, whose knowledge of systems was not of a higher level than mine. The repeated phrase, which is actually shocking, was as follows; " We DO NOT support the NTI Shadow software as it is a third party product that we effectively have given you for free. If you don't like it, don't use it !" Shocking ? Mind blowing, as I FIRMLY pointed out the following; " In your marketing materials, the fast & complete backup BUNDLED software is prominantely mentioned & displayed, as well on the NetGear website, and as I own the product, ON THE BOX!"
It would appear just from this little posting many users are experiencing the same thing. For tranferring data from my UPnP
streaming music server, the ReadyNas works as expected. To drag a file from desktop to an open share folder, copy & paste, works OK...to backup ANYTHING the unit is a boat anchor, and NetGear seems to turn a blind eye & deaf ear to user complaints. As I need to reccomend these units for my clients, and Netgear Readynas was on the approved list, I have since changed direction. Very poor service support of what is not an inexpensive product.