Forum Discussion

Aspirant

Sep 04, 2019

Cannot access admin page - connection refused

I can no longer access the admin page. When I open RAIDar, it says the disk is healthy and I'm on Firmware 6.5.1 and that the IP is the same as it always has been. It also displays the same IP on ...

Marc_V

NETGEAR Employee Retired

Sep 04, 2019

@jamiebeth

Welcome to the Community!

Are you having issues with data access? Have you tried to clear the web cache on your browser and also tried to use a different browser?

If this still does not resolve the issue, you may want to try doing an OS-Reinstall.

Here is the guide to do OS-Reinstall

I would advise updating the firmware as well once you have access back to the NAS Admin page.

HTH

Regards

Sandshark
Sensei
Sep 05, 2019
Just to check, you are trying using user name "admin", not another you use for file access? Is it possible that you did an OS re-install and forgot you had to? That would change the password to "password".
jamiebeith
Aspirant
Sep 05, 2019
I should say that I have tried to clear the cache and cookies to no avail.

Will reinstalling the OS delete my data?
- StephenB
  Guru - Experienced User
  Sep 05, 2019
  jamiebeith wrote:
  Will reinstalling the OS delete my data?
  
  No (unless something goes horribly wrong). A factory default will, so be careful not to do that.
  
  Instructions are on page 24 of the user manual here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf
  
  The OS reinstall will
  
  partially reinstall the operating system from the image in the flash
  
  reset the admin password to password
  
  set the network configuration to use dhcp (and disable link aggregration if used)
  
  turn off volume quota (on the volume settings wheel).