NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can't Access Web GUI after app uninstall
Hello
Can anyone please help !
I know this is a well known issue, lost web GUI access after uninstalling AJAXexplorer app, SSH is not enabled
Running on Firmware 6.2.0
Thank you much in advance
11 Replies
MVega14 wrote:
Running on Firmware 6.2.0
6.2.0? Or 6.10.2?
MVega14 wrote:
I know this is a well known issue, lost web GUI access after uninstalling AJAXexplorer app, SSH is not enabled
It would be prudent to make a backup of your data (if you don't already have one).
Try doing an OS reinstall from the boot menu. That will also
- reset the admin password to password
- reset the network to use dhcp with no bonding
- disable volume quota (which can be turned back on from the volume settings wheel).
MVega14 wrote:
I have about 18TB of data on this NAS, would not be an easy task to do a backup, wish i had SSH enabled :/
RAID isn't enough to protect your data, so at some point you will lose it if you don't have a backup plan in place. A couple of large USB drives would be enough to do the job.
One concern here is that your OS partition could be full. If that is the case, then it is possible that your configuration could be corrupted (which can affect data). Though paid support can usually fix it.
MVega14 wrote:Would OS reinstall also reset other user accounts ? and assuming shares will not be affected
No, it won't affect other accounts and shares.
MVega14 wrote:
JohnCM_S II dont see any option to get logs from raidar, all i see is icon to get to the admin page , browse, rescan, about, help and exit .
Raidar version 6.5.0
That sounds like RAIDar 4.3.8 to me. You should see this:
Hi MVega14,
Would OS reinstall also reset other user accounts ? and assuming shares will not be affected
OS re-install will not reset the other user accounts and shares will not be affected as well.
If you can download logs through RAIDar, please download it then you may provide it to us so we can further check the issue. You may send it by uploading it to a file-sharing site then send the download link via private message.
Regards,
All Right Guys, OS reinstall did the trick, my server is up and running and my data is intact.
Thank You All for taking the time to help me out on this.
Cheers, stay safe out there!
Thx for following up!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
