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Forum Discussion

hornetts's avatar
hornetts
Aspirant
Feb 27, 2018

Corrupt Root on new RN214 and new Seagate drive after Factory Reset

Hi. I have a brand new RN214. Firmware version (as shipped) is 6.9.0

I have installed one Seagate IronWolf 3TB drive in bay 1. The drive was purchased today.

I have done a factory reset, however the drive is still reported by RAIDar as "Corrupt Root".

Is the drive bad? I do understand that once inserted into the RN214, the drive needs to be reformatted via the factory reset function.

Thanks.

Installation & Upgrade

3 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Feb 27, 2018
    You could hook the disk up to a PC and test it using SeaTools.
    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Feb 28, 2018
      mdgm-ntgr wrote:
      You could hook the disk up to a PC and test it using SeaTools.

      BTW, that needs a Windows PC.

       

      You can also zero the drive with Seatools - then then reinsert into the NAS and power it up.  The NAS should automatically do a factory install (no boot menu interaction required).

      • hornetts's avatar
        hornetts
        Aspirant
        Feb 28, 2018

        Hi everyone,

         

        It turned out to be the drive.  I returned it and installed the replacement.  Everything is fine now.  Thanks! :-)

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