Hello, I am having an issue with my data volume being inactive. I recently updated the firmware from 6.9.5 to 6.10.2. After the update, I found the data volume as inactive. A log error of "kernel BUG at fs/inode.c:556!" is shown in raidar. A little search showed to root volume as full. Somehow, very recently, the PLEX server added thousands of snippits of video to the root (which it has done in the past). I deleted them but I am still left with this log error and unable to access the data volume. I have tried redownloading and reinstalling the firmware, but this has not worked and my skills are limited enough I don't want dig further without some guidance. Any help is greatly appreciated. Richard

Hi weddlerr2, You can try booting the NAS in Volume read-only but I doubt you will still be able to access the files that way. Using 3rd party data recovery software might be able to help you as well. You may wait for other Community members for suggestions on what recovery software you can use. Regards,

weddlerr2 wrote: i purchased this from the original owner. Is there no way to access the files? Netgear Support won't be an option then. You would either need to use a data recovery service, or invest in RAID recovery software (ReclaiMe) and a suitable enclosure.

Hi weddlerr2, Welcome to the Community! You may download the NAS system logs then provide it to us so we can check what caused the volume to become inactive. You may send the logs by uploading it to a file-sharing site then send the download link via PM (private message). Regards,

I PM'd you a link to the logs. Thanks!

I have PMd the requested link on the 25th, but havent heard anything back. I really need to get this server up and running again. Anyone able to help?Thanks,Richard

Data inaccessible - kernel BUG at fs/inode.c:556!

11 Replies

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JohnCM_S
NETGEAR Employee Retired
Jan 25, 2020
Hi weddlerr2,

Welcome to the Community!

You may download the NAS system logs then provide it to us so we can check what caused the volume to become inactive. You may send the logs by uploading it to a file-sharing site then send the download link via PM (private message).

Regards,
- weddlerr2
  Aspirant
  Jan 27, 2020
  I PM'd you a link to the logs.
  
  Thanks!
weddlerr2
Aspirant
Jan 28, 2020
I have PMd the requested link on the 25th, but havent heard anything back. I really need to get this server up and running again. Anyone able to help?

Thanks,

Richard
- StephenB
  Guru - Experienced User
  Jan 28, 2020
  weddlerr2 wrote:
  I have PMd the requested link on the 25th, but havent heard anything back. I really need to get this server up and running again. Anyone able to help?
  
  FYI - if you use the JohnCM_S convention (starting with the @ ), then the user will receive a notification of your post.
  
  Hopefully he will respond soon. Likely responses:
  
  contact paid support for help mounting your volume
  
  do a factory default, rebuild the NAS, and restore files from backup.
  
  One approach is to just do the factory default. You might end up having to do that in the end anyway.
  - weddlerr2
    Aspirant
    Jan 28, 2020
    Thankyou for the information StephenB. I appreciate your help. I have contacted Netgear and am more than willing to pay for support, but appartently they have a policy not to offer paid support to second hand equipment. This particular server was purchased used and registered under the previous owner. I guess I could move the drives to the previous server, but that as a RNDPU6000 running OS6. So service there is also unlikey. I can do a factory default, but prefer not to since my last backup was several months ago, but reluctantly, it is a option. Also, the original error is no longer showing in the diagnostics, and it looks like it was something to do with the unused bluetooth module. The server data folder is still inaccesible since the overflow of the system folder. The original problem remains... A little update for @JohnCM_S