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Forum Discussion
MarcusRosen
Sep 30, 2016Aspirant
Disc degraded after Firmware upgrade to 6.5.2
Hi, My NAS have been working fine with the only issue being very slow acces via Windows Exporer. I turned of the real-time anti-virus scanner and the issue went away. I then updated to the ...
kohdee
Sep 30, 2016NETGEAR Expert
It is unlikely that your disk failed due to an upgrade. Typically, if you have used a disk for awhile but you aren't processing much data on it (it just sits around), then you don't activate any bad sectors, but upgrading/rebooting might cause it to pass over bad sectors and fall out,.
It looks like your drives have counted up a few errors historically (see smart_history.log), but not too many.
On Sept 30 around 19:33:16, your disk tried to come online but it was having some kind of read errors.
You can see constant complaints in the dmesg.log trying to identify the disk.
[Fri Sep 30 19:34:15 2016] ata1.00: failed to IDENTIFY (INIT_DEV_PARAMS failed, err_mask=0x80)
Your drive in bay 2 seems to have been collecting errors, as well. Not too many though.
- MarcusRosenOct 01, 2016Aspirant
Thanks for all the replies. :)
I'm backing up all the data on external drives right now (likely to take some time).
Is it likely that I need to replace the Bay 2 drive or could it be the NAS itself?
How can I proceed one all the data is backed up?
- mdgm-ntgrOct 01, 2016NETGEAR Employee Retired
You can hook the disks up to a PC and test them using the vendors tools e.g. SeaTools for SeaGate disks or WD Data LifeGuard Diagnostics for WD disks.
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