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AndreasSvensson's avatar
Mar 03, 2016
Solved

Failing RNV1-S2-0000 - Drives don't spin up

This morning when I woke up, my NAS wasn't working and I could smell a burnt smell. It still powers on, but it appears that the drives don't spin up. Currently the power light is pulsating and all the drive LEDs are on. The fan in the back is running, but again, the drives are not spinning up and the unit doesn't respond through the web UI.

 

Is it possible to purchase a new enclosure for either NV or NV+ (I understand that they are compatible) and just move the drives over? Are all the NV NV+ (silver) compatible or are there any specific versions I need to look for?

 

Would it be worth replacing the power unit if I can find one?

 

Any other suggestions?

 

Thanks in advance

  • *edit* found your device on the server.

     

    I am making an adjustment -- can you check and see if it some of those files are accessible again? 

28 Replies

  • UPDATE:

     

    It actually appears that the drives are spinning up, but since there is no activity I didn't think they did. In the initial boot sequence, the actity indicator flashes and you can hear activity, but then nothing more happens. The power light keeps pulsating, but it never finishes the boot sequence and it is unaccessible through the Web UI. As mentioned, all four lights for the drives are solid. Could one of the drives have failed? What are the steps to find out?

    • JennC's avatar
      JennC
      NETGEAR Employee Retired

      Hello AndreasSvensson,

       

      Of the lights are on and there are some activities (at least a sound of disk spin) on the NAS then the power supply is good. Are you using ReadyNAS NV or ReadyNAS NV+? If NV+, is that version 1 or 2? One way to check is if you still recall the firmware, 4.1.x is v1 while 5.3.x is v2.

       

      If one (or more) of the disks is causing the problem then replacing the chassis will not help. See if RAIDar can detect the NAS first and check what it says about the status.

       

      Also, do you have full back up of the files? (we always suggest to always have backup)

       

      How many disks inserted?

       

      Regards,

      • It is a ReadyNAS NV, the very first version. 

         

        When booting up, RAIDar reports all four drives as healthly. After a while, when refreshing RAIDar, it reports Healthy, but the drives disappear.

         

        Screen Shot 2016-03-03 at 11.59.25 AM.png

        The power button keeps pulsing and the four lights are solid green. Initially there is a little activity on the drives (activity indicator flashes and there is a little sounds from the drives), but then everything goes quiet. Inaccessible through the Web UI or shared drive. It is significantly more quiet than it used to be, so I wonder if the fan in the power supply gave in? The fan in the back is still working. 

         

        Unfortunately I don't have a backup despite I know I should.

  • kohdee's avatar
    kohdee
    NETGEAR Expert

    Maybe a capacitor blew? Can you get the device in tech support mode? 

    • AndreasSvensson's avatar
      AndreasSvensson
      Aspirant

      Note in the discussion previously, this is a completely separate (by same model) of encasement. I just moved over the drives from the previous encasement and is still experiencing the exact same behavior, but I will try to get it into tech support mode.

      • kohdee's avatar
        kohdee
        NETGEAR Expert

        I understand, but if the device boots into tech support mode, then it is possible to see if something in the hardware is bad, which causes RAIDar to look like that.  Also from Tech Support mode, able to analyze the quality of the disk.  If it is something corrupt in the OS, that's also addressable by TS mode. Check RAIDar once the device is in TS mode. 

  • kohdee's avatar
    kohdee
    NETGEAR Expert

    *edit* found your device on the server.

     

    I am making an adjustment -- can you check and see if it some of those files are accessible again? 

    • AndreasSvensson's avatar
      AndreasSvensson
      Aspirant

      Sorry, didn't get an email notification due to the edit. Anyway, 100% success. All the files that were previously unaccessible, I can now access again. 

       

      The nice people at Netgear helped me recover 15 years of personal photos. This service goes beyond anything that I ever experienced. What’s in it for them? I wish I knew as we could all learn from it.

      • kohdee's avatar
        kohdee
        NETGEAR Expert

        AndreasSvensson wrote:

        What’s in it for them? I wish I knew as we could all learn from it.


         

        If you are a satisfied customer, that is enough for me :)    

        It is really important to always have a backup!  This is often neglected.  Having 1 NAS is a single point of failure. 

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