Forum Discussion

Tutor

Mar 21, 2020

Files inaccessible after 6.10.3 update on ReadyNas 424

Updated my ReadyNas424 to 10.6.3 now cannot see my files. I can login and see the shares but cannot browse the files. Cannot access from SMB either. I tried on one share to rollback but I get error m...

sbircher

Tutor

Mar 21, 2020

Thanks for the reply. Unfortunateley I think I've got a very old backup but I think its safe to assume I haven't.

I've looked in the log files and in the kernal log I can see the BTRFS errors. I've attached both the logs. I see that in the log summary on the web UI it suggests I have an error and backup the files. I'll try that.

As for the support - yes - I've been through the my.netgear but when I click the purchase button it goes to a page that says "No contracts to dsplay" ???

sbircher

Tutor

Mar 21, 2020

Here's the system log

JohnCM_S
NETGEAR Employee Retired
Mar 21, 2020
Hi sbircher,

If you are not able to back up your data, it will be best to contact support so they can check if they can still do corrective changes via backend access or if data recovery is needed.

I can try endorsing you to support so they can assist you, please do note that they might require you to purchase a support contract to be able to assist you. You may just provide me the serial number of your NAS via private message.

Regards,
- Retired_Member
  Apr 28, 2020
  Hey,
  
  Is there any further information on this?
  
  I had the same issue when i just updated.
  - sbircher
    Tutor
    Apr 28, 2020
    No, not yet and it's been 5 weeks. Keep being asked to reset authorisation but it makes no difference. On their request I've left TeamViewer on for them to do 'tests' but it's all come to nothing. Still waiting. Please raise a support ticket, I'm still of the opinion it's the update.