Growing SMART Errors

Do you have a backup?
How long ago were the disk error messages? You probably have a failed disk. It would be unusual I think for this to present as inability to gain access to a share though.
Can you access other shares?
What is the current health status of the NV+? Are all disk lights on? What does the information about the volume say?

Yes, we have our NAS backed up to an external HD thankfully.
It looks like the errors started in mind-July. All of the disk lights were on, but I checked Disk 2 to make sure that was the one that Netgear sent us. I can now get back into Nas, but now the disk 2 light isn't on. So I am currently running a RAID Sync that is expected to finish in a little over an hour.
We can access the other share folders, too.

If you are using XRAID you should be able to access the volume (even if it is no longer redundant).

41 bad sectors is a bit below Netgear's normal threshold for replacement, but it is concerning, especially since the count is growing. Personally I would probably get a replacement now, rather than wait.

Is disk-2 still installed? One option is to test it with SeaTools in a PC. The long-generic test would scan every sector, and could flush out more errors. The long write test is actually better at that, but it is destructive. In my experience, those tests often raise the count enough to cross Seagate's failure thresholds (which are higher than I am comfortable with).

Thanks, Stephen. Do you know what their replacement threshold is off hand? I'm going to research this as well. I'll see if they will send me a replacement anyway, since it's the one that they sent my office.

I still have disk 2 installed in Nas. To use SeaTools, would I need to install the disk onto another computer? I've only learned about SeaTools today during my research of this problem.

Netgear's knowledge base suggests 50, which I think is reasonable.

http://www.readynas.com/kb/faq/hardware ... e_last_day

But I don't think this page is linked into the main sites at readynas.com or netgear.com any more.

SeaTools does require you to put the disk in a PC. Note you can use a USB adapter (or eSata).

Despite Seagate's assurance that it should be possible, I've never managed to get Seatools to see a USB or esata disk with the windows version of Seatools.
I've always needed the dos version of seatools with a direct sata connection.
I may be alone of course.

vandermerwe wrote:
Despite Seagate's assurance that it should be possible, I've never managed to get Seatools to see a USB or esata disk with the windows version of Seatools. I've always needed the dos version of seatools with a direct sata connection. I may be alone of course.

This works for me with no problems. I've done this on both a Lenovo T410 laptop and an HP desktop.

Hi everyone. thanks for the information. I still plan on contacting Netgear about this disk because now the green light for the second disk is not lit anymore, even after running the SATA reset. Last time I worked with them, it took over a week to resolve the issue. Hopefully that will not be the case this time around!

Just spoke to Netgear. They are going to replace the disk. Thank you all so much for your help!