How can I find out what is happening? (case #18901615)

You might try again. Eight days is not anywhere near normal.

I emailed the TS (L2?) Engineer yesterday and asked for an update but received no reply overnight. He is the only contact I have ...

Thanks

Still no reply :-( Running out of options .. Any advice? Should I try something myself?

Does it boot at all?

If it boots, do you have any access to your data at all?

It boots, goes through the fsck.ext4 phase: 0 -> 100% (you can ssh in during this phase and see it on RAIDar). It then kicks you off to do a Sync which never returns .. I have done this twice now and left it for > 24 hrs each time, power light just blinking. The Duo has 2x2TB disks in XRAID, btw

It is frustrating that when in telnet mode, I am not allowed to log into my own machine to see what the logs are saying ..

Actually I believe the telnet mode is to allow Netgear support personnel to remotely access you system to look at the logs, it isn't actually sending the logs.

Am I correct in thinking you do not have a backup?

I have (external NTFS) backups but I had thought asking L3 to fix the problem would be quicker than a full restore. How wrong I was ...

Does anyone from Netgear read these posts? I have emailed the L2 contact again asking from an update. If he fails to reply tomorrow, I guess I have three choices?

1. boot and skip volume check
2. boot and do a os re-install
3. boot and do a factory default and full restore from backups

Any advice on which is best? I am guessing try in the order above i.e. 1, 2 and then 3 ...

The one way i have is that the engineer sould emailed to the TS (L2?) for the better updating.

ianch99 - first, this is a forum with the vast majority of members customers and users of the ReadyNAS products. Some have a great deal of experience and some of us manage to learn from their posts. Very few are actually associated with technical support. Netgear employees for the most part have Star Wars names and their user id is in red or green.

As to the process, skipping the volume check won't cure anything. Booting and doing an OS reinstall may, but may not. It will reset your password back to the default but leaves the data intact. As previously stated, a factory default will wipe the drives and set up a blank volume. There will be no data and the configuration will be the default setting and the password will the the original default. This should cure all but major ills. This is usually set as a last resort as some do not have a current backup.

ianch99 wrote:

I have (external NTFS) backups but I had thought asking L3 to fix the problem would be quicker than a full restore. How wrong I was ... Does anyone from Netgear read these posts? I have emailed the L2 contact again asking from an update. If he fails to reply tomorrow, I guess I have three choices? 1. boot and skip volume check 2. boot and do a os re-install 3. boot and do a factory default and full restore from backups Any advice on which is best? I am guessing try in the order above i.e. 1, 2 and then 3 ...

If your support contact is in the US, keep in mind that this is a holiday weekend, so their staffing is likely reduced. (Monday is "labor day" in the US).

I agree that skipping the volume check won't cure anything, though if you have data on the NAS that you need to get off, it might let you do that. Though you have a full backup. So if you really can't wait anymore, then (2) followed by (3) is reasonable.