Logon to RN104

Question

I have a problem with my RN104 software version 6.10.5, in that I can't logon to it. I'm on Windows 11. RAIDar finds it okay. I can't ping it, and file explorer can't see it either. Up until recently it has been working fine. I would like to upgrade the software to 6.10.10. Could anyone please point me to where I can find the information to logon to it, and to enable my PC to see it.

Regards

Keith Dutton (UK)

StephenB · Answer

Dutto&nbsp;wrote:
I have a problem with my RN104 software version 6.10.5, in that I can't logon to it. I'm on Windows 11. RAIDar finds it okay. I can't ping it, and file explorer can't see it either.

Is the IP address reported by RAIDar on your router's subnet?
Is RAIDar reporting that the NAS is healthy?

Sandshark · Answer

And what error message do you get when you try to log in?

Dutto · Answer

The router MR60 finds it okay. RAIDar shows it as healthy with the correct IP address.&nbsp;&nbsp;Keith

Dutto · Answer

I use Lastpass for passwords, so I'm pretty sure that the password is correct.Keith

StephenB · Answer

Dutto&nbsp;wrote:
&nbsp;
I use Lastpass for passwords, so I'm pretty sure that the password is correct.
&nbsp;

&nbsp;
Likely you already know this, but just in case - the username has to be admin.
&nbsp;
"Pretty sure" sounds a bit tentative.&nbsp; You could do an OS-reinstall using the boot menu.&nbsp; Instructions are on pages 28-29 here:

https://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf

That will

reset the admin password to password
reset the network configuration to use DHCP with no bonding
turn off volume quota (which can be turned back on via the volume settings wheel).