NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NAS Connection Problem
1. I noticed that my backups from my PC (W11 latest up date - but this started with W10)) to my Netgear ReadyNAS 314 or 316 were failing. The program (Synchback Free) reported that the connection timed out.
2. More observations show that the program (synchback free will succssfully backup from one NAS box to the other but will not backup from a PC drive to the NAS box.
3. RAIDar is able to show both NAS boxes and you can open the admin interface either thru RAIDar or using the IP address.
4. If you open file explorer on the PC, the 2 NAS boxes appear in the LEFT window under Network. If you click on either one, you get an error. See attached. Troubleshooting yields no clues. If you click on either of the NAS boxes in the RIGHT window the folders appear normally.
5. After some time (I haven’t figured out exactly how long) maybe 1 1/2 to 2 days, the NAS boxes return to ‘Normal’. SynchBack works fine. File explorer in the left panel is fine.
6. This happens after a restart of the PC. It will be fine, then restart and it takes a couple of days for it to return to ‘normal’.
Any thoughts?
7 Replies
Replies have been turned off for this discussion
aguden_guden_co wrote:
Any thoughts?
Next time try entering \\nas-ip-address in the file explorer address bar (using the real IP address of course), and see if that connects. Be careful to use the correct slash.
Generally I don't connect from the network list myself. I just use the above method (or a desktop shortcut that resolves to \\nas-ip-address\sharename ).
File not found. I've had this for a good while but it used to work with no problems. If I just needed to find the files, I could click on the Logo in the right panel. You'll notice both NAS boxes are displayed. They both immediately display the file folders. The only real problem is that whatever is causing the file folders to dispay an error causes the backup to fail. I am sure there is some very odd setting or registry setting that I've screwed up at some point but somehow windows corrects it after a while. Would the event viewer give any clues? maybe a service not running that starts as a result of something else running. The only thing I know for sure is that it can be performing correctly and will until I restart the system.
aguden_guden_co wrote:
File not found.
Are you saying that's the message when you enter \\nas-ip-address in the address bar? If so, are you sure you entered it correctly? You weren't access a file, so this would be a very unusual error.
Normally I'd expect a different error - something like "Windows cannot access \\nas-ip-address".
I don't think this is registry problem - that wouldn't explain why it works initially, but later fails.
Another thing you could try is pinging the NAS IP address, and see if that works when if fails. You might also try rebooting the NAS (accessing it from the NAS web ui) instead of restarting the PC, and see if that also restores service.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
