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Forum Discussion
Netgear ReadyNAS RN31400 Network Ports Notworking
Hi Guys, I have a Netgear ReadyNAS 314 [RN31400] with 4TB x 4 Drives. Primary usage is Movie storage.
When I power on the device couple of days back I noticed there is no connectivity to the device.
I tried everything and came to the final conclusion, both eathernet ports not working on the device.
Hardware warranty still have till 2023.
I opened a case on 23rd April, 2019 through My Netgear and still no contact from them.
When I open the support case it showed me a number saying call them but that doesn't work either.
I purchased my NAS from Sri Lanka who is the agent . But they don't do Netgear Products anymore. My nearest support country is Singapore.
Please help me!!
9 Replies
lahiruchamikara wrote:
I tried everything and came to the final conclusion, both ethernet ports not working on the device.
- Are the leds on the ethernet ports lit or dark?
- If they are lit, have you tried looking at the NAS status with RAIDar? https://kb.netgear.com/20684/ReadyNAS-Downloads
- Where you using ethernet bonding? Or did you just try the second port when you discovered the problem?
LEDs not working on any of the ports. and no, I am not using ethernet bonding.
Since upper port is not working i tried on lower port after i found the problem. then i realized both ports not working.
Still stuck with the issue. I am thinking something wrong with hardware side of the ports. not sure though.
lahiruchamikara wrote:
I am thinking something wrong with hardware side of the ports. not sure though.
I agree with you on the cause. One final test you could make is to power down the NAS and remove the disks (labeling by slot, so you can put them back into the correct order later). Then boot it up with no disks, The NAS should be reachable by RAIDar (reporting "no disks" status). If the LEDs remain unlit, and RAIDar can't find it then change the cable and connect it to a different switch/router port (just to make sure it isn't the other end of the connection). Those checks will rule out the cable, the switch port and something corrupted on the disks. All that's left is the chassis and perhaps the power adapter (very unlikely). The chassis isn't repairable, you will need an RMA.
On your support issue - you ought to be able to request an RMA via my.netgear.com. There is a "Replace my defective product" link here: https://www.netgear.com/mynetgear/portal/myOnlineTicket.aspx You will of course need to log in.
If that doesn't work, then you could send an email to customer.service@netgear.com explaining your problem reaching support, or you can ask JohnCM_S to help you escalate it.
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