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Forum Discussion
NETGEAR warranty / support question #24237597
Hi, just wanted to ask what other folks experience getting hardware replaced under warranty has been like. I currently have a call open with NETGEAR to have two of the original 2TB disks supplied ...
You can organise with support to send a replacement to them and then we wouldn't need your credit card details, but then you would need to pay for shipping the drives to us.
As a gesture of goodwill due to our mistake we have waived the shipping charge for this advanced RMA, but per our policy we need your credit card details to proceed with this option. You would only be charged if you don't return the drives that have failed.
Per the warranty any disk replacement or chassis replacement may be refurbished. It would be covered by the existing warranty which is expiring soon.
As a gesture of goodwill due to our mistake we have waived the shipping charge for this advanced RMA, but per our policy we need your credit card details to proceed with this option. You would only be charged if you don't return the drives that have failed.
Per the warranty any disk replacement or chassis replacement may be refurbished. It would be covered by the existing warranty which is expiring soon.
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