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NETGEAR warranty / support question #24237597
Hi, just wanted to ask what other folks experience getting hardware replaced under warranty has been like. I currently have a call open with NETGEAR to have two of the original 2TB disks supplied ...
And so it continues...
As we didn't seem to be making any progress with my warranty case and to try to get things moving, even meet NETGEAR halfway, I offered to return the second failed drive and the wrong sized replacement disk NETGEAR had sent me, prior to receiving their replacements, therefore negating the need to give out my credit card details as collateral, only to now be told that NETGEAR's records apparently now only show my ReadyNAS Ultra6 as coming "bundled with 1 Hard Drive only", this despite the original order, which NETGEAR have, being for a "Netgear ReadyNAS Ultra 6-Bay 6TB Multimedia Desktop Storage System with iSCSI". As in, supplied with 6TB. Unbelievable. It goes from bad to worse. :x
As we didn't seem to be making any progress with my warranty case and to try to get things moving, even meet NETGEAR halfway, I offered to return the second failed drive and the wrong sized replacement disk NETGEAR had sent me, prior to receiving their replacements, therefore negating the need to give out my credit card details as collateral, only to now be told that NETGEAR's records apparently now only show my ReadyNAS Ultra6 as coming "bundled with 1 Hard Drive only", this despite the original order, which NETGEAR have, being for a "Netgear ReadyNAS Ultra 6-Bay 6TB Multimedia Desktop Storage System with iSCSI". As in, supplied with 6TB. Unbelievable. It goes from bad to worse. :x
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