NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NETGEAR warranty / support question #24237597
Hi, just wanted to ask what other folks experience getting hardware replaced under warranty has been like. I currently have a call open with NETGEAR to have two of the original 2TB disks supplied ...
Hi mdgm,
thanks for the message. I do have backups of most of what's on my Ultra-6 but one of the reasons for having it, and configuring it as X-RAID with redundancy, was to avoid having to do extra backups of movies etc. Seems I may have to do an additional copy of everything that's on there after all.
Last week's message from support was to say they were still waiting for an update from "the appropriate department", so I left it with them over the weekend. On Monday evening I did receive a very positive update from support, saying everything was sorted and two replacement disks were heading my way. Brilliant news. :) These duly arrived today and were actually two Seagate 2TB disks. :D It was all looking good until I checked the firmware revisions... :cry:
So here's a question you may be able to help me with...
NETGEAR support have sent me two Seagate ST2000DL003 with P/N: 9VT166-301 F/W: CC32. When I look on the NETGEAR Support website it states that I should only use drives with “Seagate firmware CC3D or newer”, which according to the disk labels, these aren’t.
I believe that if I install drives that aren't on NETGEAR's approved hardware list, I invalidate any warranty on my NAS, so obviously I was very concerned and decided to have a look on this forum for any comments relating to this issue.
Where I found this thread ( https://www.readynas.com/forum/viewtopic.php?f=24&t=63698 ) all about issues with Seagate disks with CC32 Firmware having a bug that causes the drives to hang and drop out of the RAID set, requiring a reboot of the NAS to get them online again.
So, now I really don't want to install these disks in my system. :shock:
I'm running RAIDiator 4.2.27 and wondered what you'd recommend?
Any links to the updated CC3D Firmware in that thread have long expired and I'm not really keen to have to update drives supplied by NETGEAR under warranty as replacements for my failed disks, before I can use them. Frankly I'm very surprised to have been sent disks that don't comply with NETGEAR's own recommended hardware list.
Any help or thoughts on this would be welcome.
thanks for the message. I do have backups of most of what's on my Ultra-6 but one of the reasons for having it, and configuring it as X-RAID with redundancy, was to avoid having to do extra backups of movies etc. Seems I may have to do an additional copy of everything that's on there after all.
Last week's message from support was to say they were still waiting for an update from "the appropriate department", so I left it with them over the weekend. On Monday evening I did receive a very positive update from support, saying everything was sorted and two replacement disks were heading my way. Brilliant news. :) These duly arrived today and were actually two Seagate 2TB disks. :D It was all looking good until I checked the firmware revisions... :cry:
So here's a question you may be able to help me with...
NETGEAR support have sent me two Seagate ST2000DL003 with P/N: 9VT166-301 F/W: CC32. When I look on the NETGEAR Support website it states that I should only use drives with “Seagate firmware CC3D or newer”, which according to the disk labels, these aren’t.
I believe that if I install drives that aren't on NETGEAR's approved hardware list, I invalidate any warranty on my NAS, so obviously I was very concerned and decided to have a look on this forum for any comments relating to this issue.
Where I found this thread ( https://www.readynas.com/forum/viewtopic.php?f=24&t=63698 ) all about issues with Seagate disks with CC32 Firmware having a bug that causes the drives to hang and drop out of the RAID set, requiring a reboot of the NAS to get them online again.
So, now I really don't want to install these disks in my system. :shock:
I'm running RAIDiator 4.2.27 and wondered what you'd recommend?
Any links to the updated CC3D Firmware in that thread have long expired and I'm not really keen to have to update drives supplied by NETGEAR under warranty as replacements for my failed disks, before I can use them. Frankly I'm very surprised to have been sent disks that don't comply with NETGEAR's own recommended hardware list.
Any help or thoughts on this would be welcome.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
