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Forum Discussion
NETGEAR warranty / support question #24237597
Hi, just wanted to ask what other folks experience getting hardware replaced under warranty has been like. I currently have a call open with NETGEAR to have two of the original 2TB disks supplied ...
If I am reading the thread correctly, your warranty is done next month anyway, so being on the HCL doesn't matter much unless you are purchasing a support contract.
The real issue is whether the drives are safe to put into your array. The thread you linked seems to say that the answer is no.
You can't upgrade the firmware if you are starting from cc32 btw, look at this thread: viewtopic.php?f=24&t=64510
So perhaps recontact support again, and point to the two threads.
Another option is bite the bullet and get your own drives (two WD20EFRX are better drives anyway, and you can get new ones for < $100 each). I never really trust recertified drives.
The real issue is whether the drives are safe to put into your array. The thread you linked seems to say that the answer is no.
You can't upgrade the firmware if you are starting from cc32 btw, look at this thread: viewtopic.php?f=24&t=64510
So perhaps recontact support again, and point to the two threads.
Another option is bite the bullet and get your own drives (two WD20EFRX are better drives anyway, and you can get new ones for < $100 each). I never really trust recertified drives.
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