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Forum Discussion
NETGEAR warranty / support question #24237597
Hi, just wanted to ask what other folks experience getting hardware replaced under warranty has been like. I currently have a call open with NETGEAR to have two of the original 2TB disks supplied ...
Thanks for the reply StephenB
Agreed. I'm really not comfortable putting these disks into my RAID set. I just wonder what NETGEARs 3 year warranty is really worth if that's what they send out to customers.
It just frustrates me as an IT professional to receive this level of service. "The ReadyNAS Ultra is covered by a class-leading 3-year warranty against defects in material and workmanship." Surely that should mean something?
I hear you on that point too. When I put in my warranty request I hadn't realised that's what would be supplied.
Thanks for your recommendation of the WD20EFRX drives. I hear mixed opinions on WD disks but these seem OK. About £72 in the UK, with the WD30EFRX only coming in at £87.
A lot cheaper than the Seagate ST33000650NS I added recently.
I have contacted support again and queried them sending me drives at firmware revision they themselves don't recommend, we'll see what they come back with.
Cheers, Ian
The real issue is whether the drives are safe to put into your array. The thread you linked seems to say that the answer is no.
Agreed. I'm really not comfortable putting these disks into my RAID set. I just wonder what NETGEARs 3 year warranty is really worth if that's what they send out to customers.
It just frustrates me as an IT professional to receive this level of service. "The ReadyNAS Ultra is covered by a class-leading 3-year warranty against defects in material and workmanship." Surely that should mean something?
I never really trust recertified drives.
I hear you on that point too. When I put in my warranty request I hadn't realised that's what would be supplied.
Thanks for your recommendation of the WD20EFRX drives. I hear mixed opinions on WD disks but these seem OK. About £72 in the UK, with the WD30EFRX only coming in at £87.
A lot cheaper than the Seagate ST33000650NS I added recently.
I have contacted support again and queried them sending me drives at firmware revision they themselves don't recommend, we'll see what they come back with.
Cheers, Ian
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